TriEagle Energy reviews 2026: 74/100, TXU’s sister brand and its 60-day catch

TriEagle earns 74 out of 100, which we rate “good.” It gets full marks for its BBB grade and its time in business, and nearly full marks for price. Its contract costs it the most: it keeps just 5 of 20 points there.

90–100 Excellent80–89 Very good70–79 Good60–69 FairUnder 60 Poor

That ties TriEagle with Gexa Energy for fifth among the 25 Texas companies we’ve scored. It trails its sister brand TXU by 6 points and leads its sister Ambit by 33.

TriEagle Energy quick facts

Next: what the state and the BBB say →

Both rate it well. The state puts TriEagle in its second-best group for complaints, 4 of 5. The BBB gives it an A+ and lists it as accredited.

To see TriEagle next to every other seller near you, with each one’s state rating, check our lists of Dallas electric companies and Houston electric companies.

Call 1-877-933-2453. TriEagle’s terms list hours of 7 a.m. to 10 p.m. Central, seven days a week. If your power is out, call your utility instead, since it owns the lines.

TriEagle’s fact labels and site footer print a second mail box, P.O. Box 650544. For contract letters, use the address in your terms of service.

Power out? Call your utility, not TriEagle

TriEagle’s own terms say your utility “is responsible for reading your meter and restores power if there is an outage.” For storm tips and more lines, see our guide on who to call in a Texas power outage.

TriEagle charges $20 for each month left on your fixed term. That’s up to $240 on a 12-month plan, $560 on 28 months and $720 on 36. Four exits cost nothing.

1. 1
   Your first 3 business days

   Texas gives you 3 federal business days after you get your terms to cancel a new plan for free. TriEagle’s terms set the cutoff at midnight on the third one.

2. 2
   The last 14 days

   Leave “within 14 days of its expiration date,” the terms say, and you owe no fee.

3. 3
   Moving out

   Send TriEagle proof of your move and a forwarding address. Its terms then waive the fee.

4. 4
   A change to your terms

   If TriEagle sends a notice that changes your contract, you get 14 days to leave without the fee.

The 60-day “Tri Us Guarantee” isn’t a free exit

So the promise lets you trade one TriEagle plan for another. It doesn’t let you walk away for free. It also isn’t in the fact label or the terms of service, which TriEagle names as the parts of your contract. If you’re counting on it, get TriEagle’s OK in writing.

Because of a $30 bill credit. Sure Value 36’s fact label applies the credit “for each billing cycle in which usage is 1000 kWh or more.” In Houston, 999 kWh costs $158.80 and 1,000 kWh costs $128.95. Using 1 kWh less costs you $29.85.

When does Sure Value 36 come out ahead? Only in months between 1,000 kWh and about 1,765 kWh in Houston, compared with Simple Savings 12. In Dallas, that window ends near 1,304 kWh. Against the cheaper Simple Savings 28, it shrinks to about 1,428 kWh in Houston and 1,111 kWh in Dallas. Below 1,000 kWh, Sure Value 36 is TriEagle’s priciest plan in every area. Our guide to bill-credit plans shows how to test your own 12 months of use.

TriEagle listed 4 home plans in each of its five utility areas on Power to Choose on Oct 15, 2026. At 1,000 kWh, Dallas prices ran from 14.5¢ to 15.8¢ per kWh and Houston’s from 12.9¢ to 14.8¢, delivery included.

Longer plans: a little cheaper, a lot harder to leave

The same pattern holds in Dallas. The 28-month plan saves about $4 a month over the 12-month one at 1,000 kWh. That’s $48 a year, while its top exit fee is $320 higher. The 36-month plan costs more than both at any usage.

TriEagle’s own site prices plans by address, so it may show plans that aren’t on Power to Choose. Check the fact label of the exact plan you choose. Its labels and terms also come in Spanish, with the same prices. ¿Prefiere leer en español? Vea nuestra lista de compañías de luz en Houston.

Simple Savings 12 makes a handy yardstick: one flat rate, with no credit to chase. See what your address can get before you sign or renew.

Texans filed 26 complaints about TriEagle with the PUCT from March through August 2026, the window behind its 4-of-5 rating. Its yearly total has dropped by about two-thirds since 2019, but its monthly count rose this summer.

Compare TriEagle with every other company on our page of Texas electricity complaints, which also shows how to file one.

Once in the last 10 years. In July 2025, the PUCT ordered a $74,725 penalty after TriEagle failed 427 times to apply bill credits or refunds owed to customers. TriEagle agreed to pay it, and it had already paid back $28,140.

1. February 2014 to June 2024427 times, credits or refunds owed after customers left Average Billing weren’t applied, the order found.
2. By July 26, 2024TriEagle provides $28,140 in bill credits or refunds, “including applicable interest.”
3. October 2024Accounts move to TXU’s billing system, which swaps a manual step for an automatic one, the settlement says.
4. May 2, 2025PUCT staff and TriEagle file a settlement. It says a complaint from the PUCT’s Consumer Protection Division led TriEagle to find the problem.
5. July 10, 2025The PUCT orders a $74,725 administrative penalty, which TriEagle agrees to pay.
6. August 7, 2025TriEagle sends the payment, and FedEx confirms delivery the next day.
7. July 2035The penalty leaves our 10-year window, worth 4 points on our scorecard.

The order also says TriEagle “acknowledges the bases for the violations.” It adds that PUCT staff records show no history of similar cases against the company.

Older cases, outside our 10-year window

How we checked: we searched the PUCT’s case files under all six names on TriEagle’s license, by case title and by filing party. A different company, Eagle Energy Partners, L.P., shows up in 2009 cases; it isn’t TriEagle. We found no Texas Attorney General action in PUCT records, in Vistra’s 2025 annual report or in TriEagle’s sworn 2019 filing, which reported nothing on consumer-protection probes. We couldn’t run a full search of the Attorney General’s news releases, so our score assumes there are none.

Vistra Corp. owns TriEagle. It’s the same Irving company that owns TXU Energy, which makes the two sister brands, not one company. Each has its own license, plans and contract.

1. 1
   Vistra Corp.NYSE: VST · based at 6555 Sierra Drive, Irving · also owns TXU Energy, 4Change Energy and Ambit Energy
2. 2
   Crius EnergyBought TriEagle on April 1, 2015 · Vistra closed its purchase of Crius on July 15, 2019
3. 3
   TriEagle Energy, LPPUCT certificate 10064 · “an indirect, wholly owned subsidiary of Vistra,” per Vistra’s 10-K filed Feb 27, 2026

The Vistra family, side by side

Vistra owns four retail brands we score. They share a parent, but not a score.

Scores are ours. Ratings are from the PUCT’s September 2026 scorecard. Complaint counts are raw PUCT totals for April 1 to September 30, 2026, not adjusted for size; 4Change’s covers its whole license, which also sells as Express Energy and Veteran Energy. Power to Choose status is from the Oct 15, 2026 export.

When Vistra took over in 2019, PUCT staff noted TriEagle’s word that there would be “no changes in customer rates, contract terms, or conditions of service.” Its 2019 filing listed TXU and Value Based Brands, the company behind 4Change, as affiliates. Vistra serves about 2.6 million Texas customers across all its brands, and it doesn’t say how many are TriEagle’s.

Beyond the cancel fee, TriEagle’s terms list six extra fees, from $2 for a bill copy to $30 to reconnect. There’s also a 5% late fee and up to $30 for a bounced payment.

Utility fees for one-time jobs are passed through, and TriEagle’s terms say they “are not included in the average price per kWh shown on your EFL.”

Your “fixed” rate isn’t frozen. TriEagle builds delivery into its price per kWh. Its terms say a fixed price “may only change during a contract term to reflect actual changes in TDU charges” and some government fees. Those changes “do not require us to provide you with advance notice,” though each later bill will say a change was made. Our guide to why Texas electric bills run high covers the delivery side.

About deposits. TriEagle’s terms waive the deposit if you’re 65 or older and not behind on an electric account. Its FAQ says over 55 with no missed payments. The terms are the contract, so ask before you count on the FAQ.

If you don’t pick a new plan, you become a month-to-month customer. You won’t see that plan’s fact label until your last expiration notice arrives.

1. 1Last third of your termTriEagle sends three expiration notices.
2. 230 or more days before the endThe final notice comes with the month-to-month plan’s fact label.
3. 3Last 14 daysSwitch now and there’s no cancel fee.
4. 4After the end dateYou roll onto TriEagle’s month-to-month plan.

Its site puts it simply: if you don’t choose, “you’ll continue to be our customer and automatically start a month-to-month plan.” TriEagle doesn’t post that home price. The only month-to-month prices it publishes are for businesses. Its “Xpress Flex” plan averaged 17.8¢ to 20.3¢ per kWh across its five areas for October 2026, based on 3,500 kWh a month. That isn’t the home rate, so ask for yours before your term ends.

Our guide to what to do when your contract ends walks through the timing. Our fixed vs. variable rates explainer shows how month-to-month prices can move.

TXU outscores its sister 80 to 74. TXU wins on complaints (25 vs. 20) and on its contract (12 vs. 5). TriEagle wins on price (18 vs. 12). They tie on fines, time in business and the BBB.

Why the contract gap? On our scale, TXU’s cancel fee on its 12-month plan earns full points, and its terms add a free-cancel window. TriEagle’s $240 top fee earns 1 point, and its 60-day promise lives only on its website. If price matters most, TriEagle’s plain 12-month plan earned 6 more price points than TXU’s.

Short answers drawn from state records, TriEagle’s own documents and Vistra’s SEC filings.

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