Amigo Energy reviews 2026: 54/100, the low-use catch and complaints that doubled

Amigo Energy earns 54 out of 100, which we rate “poor.” Price is its best category, with all 20 points, but that rests on a bill credit that needs 1,000 kWh. It loses the most points on complaints and on its contract.

90–100 Excellent80–89 Very good70–79 Good60–69 FairUnder 60 Poor

That makes Amigo 21st of the 25 Texas companies we’ve scored, one point behind Discount Power and two points ahead of its sister brand, Just Energy.

Below 1,000 kWh, the same plan costs more per kWh than the Texas average. That’s why the next section has a tool that checks your own months.

Amigo Energy quick facts

Next: which Amigo plan fits your usage →

Amigo’s two main home plans on Power to Choose work very differently. Power Perks 12 takes $125 off any month you use 1,000 kWh or more. Basics PTC 24 charges one flat energy rate. The right pick depends on your lowest month, not your average.

Dallas bills from Amigo’s fact labels of Oct 15, 2026, before taxes. Houston works the same way with CenterPoint’s charges.

Power Perks charges 17¢ per kWh for energy in Dallas, more than twice the 8.2¢ on Basics PTC 24. The $125 credit is what pulls its price down. It’s all or nothing: miss 1,000 kWh by a single kWh, and the whole credit is gone. Amigo’s fact label also warns that a partial first or last month may not get the credit.

Look back over a full year of bills if you can. Your lowest month matters most, because one month under 1,000 kWh can wipe out several months of savings.

In AEP Texas Central’s area, which covers most of the Rio Grande Valley, Power Perks 12 listed at 9.5¢ per kWh at 1,000 kWh and 22.3¢ at 500 kWh on Oct 15, 2026. Our McAllen electric companies list compares the companies that sell there.

More than it did. Texans filed 48 complaints about Amigo’s company with the PUCT from April through September 2026. That’s double the 24 from the six months before. For its size, the state rates it 2 of 5, “Higher than Average Rate of Complaints.”

The busiest year was 2019, with 137 complaints. With three months still to go, 2026 already has 63, just 2 short of all of 2025.

The J.D. Power badge is 14 years old. The state’s 2026 complaint rating is the newer record. To see how other companies stack up, visit our page on Texas electricity complaints.

Call 1-888-469-2644 for bills, payments and moving. The line is open weekdays from 8 a.m. to 7 p.m. and Saturdays from 9 a.m. to 6 p.m., Central time. It’s also the number on Amigo’s state license record.

Power out? Call the company that owns your lines

Amigo listed 5 home plans each in Dallas and Houston on Power to Choose on Oct 15, 2026. At 1,000 kWh, they ran from 9.9¢ to 15.5¢ per kWh in Houston and 10.3¢ to 15.5¢ in Dallas, delivery included. All five cost $175 to cancel early.

Plans on Amigo’s own website

Amigo sells more plans on its own site than it lists on Power to Choose. On Oct 15, 2026, its sign-up system showed these 12-month plans, among others.

The site also listed time-of-use plans called Weekends Free, Simply Days Free and Free Nights; Free Nights carries a $295 exit fee. A PowerBlock plan charged $92 for 1,500 kWh a month, and Solar Smart Credit had a $375 exit fee. Free-nights plans have their own traps, which our free nights guide explains. To price any plan at your own usage, try our electric bill calculator.

Before you take a $125 credit or a $175 cancel fee, see what else your ZIP code can get. Prices change often.

About 16 days. Amigo says bills are due about 16 days after they’re mailed, and a PUCT rule sets the due date at least 16 days after a bill is issued. You can’t choose your own due date. Pay late, and a 5% fee lands on your next bill.

Can’t pay on time? Do these first

1. 1
   Ask for a payment arrangement

   Amigo’s terms say an arrangement lets you pay after the due date, as long as you pay before the next bill is due.

2. 2
   Ask about a deferred payment plan

   Its terms list this as a second option. Ask Amigo how it would work for your balance.

3. 3
   Ask about bill help

   Amigo’s terms say it works with local agencies to share money that other customers donate to people in need.

4. 4
   Call 2-1-1

   Amigo’s terms list 2-1-1 as a place to find local help with bills.

Think a bill is wrong? Dispute it in writing within 60 days. Amigo’s terms say a bill dispute is waived unless Amigo hears from you in writing within 60 calendar days of the bill date. To avoid paying late, note that AutoPay is free, and Amigo lists more than 800 pay stations in and around Dallas, Fort Worth, Houston and South Texas. Our guide to getting help with an electric bill lists more programs.

If you don’t pick a new plan, Amigo moves you to its month-to-month plan. In October 2026, that cost about 22.9¢ per kWh in Dallas and 23.2¢ in Houston at 1,000 kWh, roughly 45% above the 15.88¢ Texas average.

On a 1,000 kWh month in Dallas, rolling over would cost about $229. That’s about $74 more than Basics PTC 24, and $111 more than a Power Perks month that earns the credit. Amigo’s month-to-month label says the price “may change in subsequent months at the sole discretion of Amigo Energy.”

1. 45
   45 days before your end date

   The earliest Amigo lets you renew, its FAQ says. That leaves time to compare.

2. 14
   At least 14 days before the end

   Amigo’s final expiration notice goes out by then, its terms say. Don’t wait for it.

3. 0
   Your end date

   No new plan by then? Amigo switches you to its month-to-month price.

Set a reminder for 45 days before your end date. Our guide to what to do when a contract ends walks through the switch, and fixed vs. variable rates explains why month-to-month prices move.

Yes. A 2019 PUCT order set a $475,000 penalty shared by Amigo’s company and two sister companies, plus $225,000 for bill-help programs. It’s the only state penalty naming Amigo’s company in the last 10 years. It costs 8 points here until about October 2029.

1. September 17, 2009A $15,000 PUCT penalty for Vega Resources, then doing business as Amigo Energy (Docket 37263). It’s older than our 10-year window.
2. February 10, 2011A $13,000 PUCT penalty for Fulcrum Retail Energy, doing business as Amigo Energy (Docket 39047). This one is also outside the window.
3. October 16, 2019A final order in Docket 49688 sets a combined $475,000 penalty for Just Energy Texas, Fulcrum Retail Energy (Amigo) and Tara Energy, which are “jointly and severally liable.” They also had to put $225,000 more into their bill-help programs that year.
4. November 7, 2019The $475,000 is paid, a sworn statement from Just Energy’s finance chief says.
5. December 13, 2019$125,000 goes to BakerRipley in Houston and $100,000 to Sharing Life Community Outreach.
6. About October 16, 2029The penalty passes our 10-year window. If nothing else changes, Amigo’s fines score rises from 12 to 20.

What the 2019 case was about

1. 1
   Switch holds lifted late

   PUCT staff alleged the companies didn’t ask in time to lift 253 switch holds in 2014. A switch hold can keep a home from changing providers. Fulcrum had 44 of them, and the companies said no customer complained about the timing.

2. 2
   A low-income discount

   The order covers a discount on bills mailed in September 2013. It says 3,602 customers were affected, 736 of them Fulcrum’s. The companies applied the rest of the discount by February 2014.

3. 3
   Shutoffs over money not owed

   The order’s findings say at least 40 customers were disconnected for nonpayment over balances they wouldn’t have owed. Ten of them were Fulcrum’s.

The companies acknowledged “the basis for the violations alleged by Commission Staff,” the order says. The case was settled, and these details come from the order itself.

How we checked: we searched the PUCT’s case files under Fulcrum, Amigo, Tara Energy, Tara Power, Just Energy and Hudson Energy. Since October 2016, Docket 49688 is the only penalty case that names Amigo’s company. A $60,000 penalty in 2022 named only Just Energy Texas, so it doesn’t count against Amigo. We found no Texas Attorney General action in PUCT records or in Just Energy’s 2022 SEC report, but the Attorney General’s own site search wasn’t working when we checked.

Amigo Energy is a brand of Fulcrum Retail Energy LLC, which holds Texas license 10081. Fulcrum is part of the Just Energy group, and IGS Energy has owned Just Energy since July 1, 2025.

1. 1
   IGS Energy“Private and family-owned,” it says · closed its purchase of Just Energy on July 1, 2025
2. 2
   Just Energy (U.S.) Corp.“The direct parent of Amigo Energy,” per a 2026 report to the PUCT · bought Amigo’s company on Oct 1, 2011
3. 3
   Fulcrum Retail Energy LLCPUCT certificate 10081 · also uses the names Tara Energy Resources and Tara Power
4. 4
   Amigo EnergyThe name on your bill · it says it serves “hundreds of thousands of homes”

One owner, four Texas licenses

Notice the two Tara names. “Tara Energy Resources” sits on Amigo’s license, while Tara Energy LLC holds a license of its own. Before you sign, check the license number on the fact label: Amigo’s is 10081. Our Just Energy review covers Amigo’s sister brand Just Energy, which scored 52.

How Amigo got here

1. January 30, 2004The PUCT grants certificate 10081. Before 2009, Vega Resources held it under the Amigo Energy name.
2. 2009Fulcrum Retail Energy takes over the license and keeps the Amigo name.
3. October 1, 2011Just Energy (U.S.) Corp. buys the company.
4. March 9, 2021After losses from the February 2021 winter storm, Just Energy gets creditor protection from a Canadian court.
5. December 19, 2022Just Energy leaves that process “with a new ownership group” and stops filing reports with the SEC.
6. July 1, 2025IGS Energy completes its purchase of Just Energy, Amigo included. The PUCT approves the change that September.
7. July 1, 2026A change to Fulcrum’s “internal organizational structure” takes effect, its PUCT filing says.

When IGS agreed to the deal, it said Just Energy “will continue to operate independently under its existing brands.” In Fulcrum’s 2025 filing, each officer lists Just Energy as the employer, and its 2026 filing still uses Just Energy email addresses. So far, the records show Amigo run by Just Energy staff under a new owner.

Besides the $175 cancel fee, Amigo’s terms allow up to $25 for each disconnect notice, up to $25 to disconnect service and a 5% late fee. Power Perks 12 also adds $4.99 in any month under 400 kWh.

About arbitration. Section 19 of Amigo’s terms gives you two paths for a claim: small claims court or binding arbitration. It also says, “You waive any right to bring or to participate in a class action against us.” The Spanish terms title that section “Arbitraje Obligatorio,” which means mandatory arbitration.

Changed your mind? Amigo’s terms let you cancel without a penalty until midnight on the third federal business day after you get the contract. Email customerhelp@amigoenergy.com or call 1-844-784-6251, and keep a note of when you did. Adding solar soon? Read our guide to solar buyback plans before you pick a time-of-use plan.

Yes. Amigo runs a full Spanish website and posts Spanish fact labels, terms and customer-rights sheets. Its Spanish FAQ lists 1-866-787-2644 and says service is available in Spanish and English.

Both versions of Amigo’s terms, in section 10.1, limit changes to a fixed price to utility charges, ERCOT fees and new laws. The “precios de mercado” words match Amigo’s label for its variable plan instead. This is a mismatch between two documents, and we don’t know why it happened. If you sign up in Spanish, ask Amigo to confirm in writing that your price is fixed.

• Power to Choose lists 29 English and 29 Spanish Amigo plans, but the Spanish listings link to the English customer-rights sheet. Amigo posts its own Spanish version.
• One Spanish Power Perks listing for Lubbock shows a 60-month term on Power to Choose. Its Spanish fact label says 12 months.
• The Spanish terms are version 14 and the English terms are version 15, both dated July 14, 2026.

Shopping in Spanish? See our guides to compañías de luz en Houston, compañías de luz baratas and luz sin depósito.

Amigo edges its sister brand 54 to 52. They tie on complaints (10), contract (4), price (20) and the BBB (2). Amigo keeps more points for fines (12 vs. 8), and Just Energy gets more for time in business (8 vs. 6).

On Power to Choose, the two list the same core prices under different plan names, so switching between them changes little. For a stronger record, our ranking starts with Champion Energy at 96. To see every option where you live, try our lists of Houston, Dallas and Fort Worth electric companies, each with state complaint ratings.

Short answers from state records and Amigo’s own documents, checked October 15, 2026.

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