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TexasCompany reviewChecked Oct 14, 2026

Is Discount Power a good deal? Our 2026 review

Every point in our score comes from a public record: state complaint data, the BBB grade, state fines, contract terms and the company’s own price sheets. No company can buy a better score.

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Published 16 min readBy The Day Company review team · How we verify figures
$125 creditOnly at 1,000+ kWh a month
Twin of CirroSame license, two brands
Short answer

Discount Power’s plain Saver 12 plan, at 14.0¢ per kWh, is priced well, but its bill credit plans usually cost more. That’s the Dallas price at 1,000 kWh on October 14, 2026, 12% under the Texas average. Bill Credit Bundle 24 beat it only in months using 1,000 to 1,338 kWh. Our public-records score: 55/100, Poor.

Discount Power at a glance55/100 · Poor
What we like
  • Saver 12: one fixed rate, no base charge, priced under the Texas average
  • No arbitration clause or class-action waiver in its terms
  • One free switch to another of its plans in your first 90 days
  • Phone help from 7 a.m. to 10 p.m. Central, every day
  • Same-day move-ins Monday to Saturday with a smart meter
What to watch
  • The bundle credit is all or nothing: 999 kWh gets $0
  • 3 of the 6 bill credit plans we checked never beat Saver 12
  • Up to $30 for each disconnect notice, plus $25 if you miss its deadline
  • Two state penalties against its license holder since 2016
  • $295 to leave a 24- or 25-month plan early

Best for anyone who wants one fixed rate all year: Saver 12. Think twice about the Bill Credit Bundle plans unless your use stays in a narrow band every month. Compare it with the same company’s other brand in our Cirro Energy review.

December 16, 2026: a 2016 state penalty against Discount Power’s license holder leaves our 10-year window. That would lift its score 12 points, from 55 to 67, if nothing else changes.
Before you enroll with Discount Power

Its bill credit plans pay off only in a narrow band of monthly use. For every example home we tested, plain Saver 12 cost less over a year.

  1. Pull your last 12 months of use from your bills or Smart Meter Texas.
  2. Run those months through the reality check below.
  3. Open the fact label and check the plan name and price before you enroll.
Check my 12 months →
55/100Our public-records score (Poor)
23.7¢Bundle 24 at 500 kWh in Dallas (10.8¢ at 1,000)
14.0¢Saver 12 at 1,000 kWh in Dallas (13.6¢ in Houston)
1-877-455-4674Discount Power customer service, daily

Built on public data from the Public Utility Commission of Texas (PUCT), two of its enforcement orders, the state’s Power to Choose plan list, the Better Business Bureau, Discount Power’s terms of service and fact labels, and EIA price data. Checked October 14, 2026.

01 · The score

How does Discount Power score?

As of October 14, 2026, Discount Power scores 55 out of 100 on our public-records formula, a “Poor” rating. Its Saver 12 plan costs 13% less than the Texas average and earns every price point. But two state penalties against the company that holds its license leave it 0 of 20 for fines.

Complaints to the state
10 / 25
BBB rating
2 / 5
Fines and penalties
0 / 20
Contract fairness
15 / 20
Price
20 / 20
Time in business
8 / 10
Score history
  • October 14, 2026: 55 at launch (Poor).
  • December 16, 2026 (scheduled): 67 (Fair), if nothing else changes. That’s when the 2016 penalty (Docket 46597) turns 10 years old and drops out of our count.

We check prices monthly. A new state complaint report, a new penalty order or a new BBB grade triggers a fresh score.

90–100 Excellent80–89 Very good70–79 Good60–69 FairUnder 60 Poor

Discount Power next to the 24 other Texas companies we score
Discount Power
55

All scores use one public-records formula, out of 100. Discount Power ranks 20th of 25, and its bar is green. It shares a license, and so its complaint rating and penalty record, with Cirro Energy. The 10 older scores are as of October 13, 2026. The APG&E, Payless Power and 4Change Energy scores are as of October 14, 2026, and the 7 we added October 16 are as of October 15, 2026. See every company ranked side by side.

Why you can trust this score. Discount Power can’t pay for its score, and neither can any other company. We tie each point to a document you can check, and we grade every company by the same rules. Ads and any partner referral fees help fund the site, but neither has any say in our scores or picks. See how we score.
See the evidence behind every point
Discount Power score evidence
CategoryPointsEvidence
Complaints to the state10 / 252 of 5 on the PUCT complaint scorecard released in September 2026, covering March 1 to August 31, 2026. The scorecard row lists US Retailers, Cirro Energy, Pennywise Energy and Compassion Energy. Discount Power uses the same license, certificate 10177.
BBB rating2 / 5Not rated: the BBB says it lacks enough information to rate Discount Power (Houston profile, checked October 14, 2026). No rating earns 2 points, and we say so.
Fines and penalties0 / 20Two PUCT penalties against US Retailers LLC in 10 years: $900,000 owed jointly with three other companies, approved December 16, 2016 (Docket 46597, −12), and $255,462 on October 24, 2024 (Docket 56637, −8)
Contract fairness15 / 20$150 cancel fee on Saver 12 (5 of 5); a simple fixed plan, Saver 12 (4 of 4); no arbitration clause or class-action waiver (4 of 4); two extra fees, for disconnect notices and disconnect recovery (2 of 4); no free-cancel window beyond the 3-day legal minimum (0 of 3)
Price20 / 20Saver 12 averages 13.8¢ at 1,000 kWh across Dallas (14.0¢) and Houston (13.6¢), per Power to Choose on October 14, 2026. That’s 87% of the 15.88¢ Texas average for July 2026 from the federal Energy Information Administration (EIA), so it earns all 20 points.
Time in business8 / 10Licensed October 27, 2008, per the PUCT scorecard (4); its terms describe its own bill-help program, Customer Assistance for Discount Power (2); parent NRG Energy publishes audited financials (2)

To count as “simple fixed,” a plan needs one energy rate and nothing else: no credits, no usage tiers, no time-of-day prices. Saver 12 qualifies. The Bill Credit Bundle plans don’t. Full method: how we score.

Discount Power quick facts

Discount Power quick facts
OwnerNRG Energy, which also owns Reliant, Direct Energy and Green Mountain
PUCT listingUS Retailers LLC, doing business as Discount Power (certificate 10177)
Other names on the licenseCirro Energy, Pennywise Power and Compassion Energy
Licensed in TexasSince October 27, 2008
State complaint rating2 of 5, March to August 2026 (shared with Cirro)
BBBNot rated and not accredited (October 14, 2026)
Plans we checked5 Saver plans on Power to Choose and 7 more on its own site
Contract lengths10 to 25 months
Cancel fee$95 to $295, by plan; $150 on 12-month plans
Renewable energy22% on every plan we checked (state average: 37%)
Customer service1-877-455-4674, 7 a.m.–10 p.m. Central, every day

Next: how the $125 credit really works →

02 · The $125 credit

How does the Discount Power Bill Credit Bundle work?

Discount Power’s Bill Credit Bundle 24 takes $125 off any Dallas bill with 1,000 kWh or more, per its October 4, 2026 fact label. Use 999 kWh and you get nothing, so that month costs far more.

Words to knowkWh: a kilowatt-hour, the unit on your meter and your bill.Fact label: the one-page price sheet the state makes every plan publish. How to read one.Bill credit: money off your bill, but only if you use enough.Delivery: what your utility, like Oncor, charges to bring power to your home.
Price per kWh at three usage levels, Dallas (Oncor)
Bill Credit Bundle 24Saver 12
500 kWh a month
Bundle 24
23.7¢
Saver 12
14.4¢
1,000 kWh a month
Bundle 24
10.8¢
Saver 12
14.0¢
2,000 kWh a month
Bundle 24
16.9¢
Saver 12
13.8¢

The three prices each plan’s fact label must show. Both labels are dated October 4, 2026. Delivery included, taxes not.

Those three numbers hide what happens in between. The chart below fills in every usage level. Watch the orange line fall off a cliff at exactly 1,000 kWh, then climb back up.

Average price per kWh at every monthly use level, Dallas (Oncor)
Bill Credit Bundle 24Saver 12
Bill Credit Bundle 24 costs about 23 to 24 cents per kWh below 1,000 kWh. It drops to 10.8 cents at 1,000 kWh, then rises and passes Saver 12 at about 1,338 kWh. Saver 12 stays between about 13.7 and 14.9 cents. 0¢ 10¢ 20¢ 30¢ 500 1,000 1,500 2,000 2,500 kWh used in the month Credit starts at 1,000 kWh 10.8¢ at 1,000 kWh Lines cross near 1,338 kWh Bill Credit Bundle 24 costs about 23 to 24 cents per kWh below 1,000 kWh. It drops to 10.8 cents at 1,000 kWh, then rises and passes Saver 12 at about 1,338 kWh. Saver 12 stays between about 13.7 and 14.9 cents. 0¢ 10¢ 20¢ 30¢ 500 1,000 1,500 2,000 2,500 kWh used in the month Credit starts at 1,000 kWh 10.8¢ at 1,000 kWh Lines cross: 1,338 kWh

Built from Discount Power’s October 4, 2026 fact labels. Oncor delivery is included: $4.06 a month plus 6.8673¢ per kWh. Taxes are not. The left scale starts at 0¢.

Where each bundle actually beats the plain plan

The bundles charge far more per kWh than Saver 12. In Dallas, Bundle 24’s energy charge is 16.0577¢ per kWh. Saver 12’s is 6.7174¢. That gap grows with every kWh you use. Past about 1,338 kWh, it’s bigger than the $125 credit.

Monthly usage range where each Discount Power bill credit plan costs less than Saver 12
PlanAreaCreditCheaper than Saver 12 only at
Bill Credit Bundle 24Dallas$125 at 1,000+ kWh1,000 to 1,338 kWh
Bill Credit Bundle 12Dallas$100 at 1,000+ kWhNever
Bill Credit Bundle 2000 kWh 12Dallas$150 at 2,000+ kWhNever
Bill Credit Bundle 25 and 10Houston$125 at 1,000+ kWh1,000 to 1,670 kWh
Bill Credit Bundle 24Houston$100 at 1,000+ kWh1,000 to 1,038 kWh
Bill Credit Bundle Essential 12Houston$50 at 500+ kWhNever

Three of the six bundles never beat Saver 12, even in months that earn the credit. Our math uses each plan’s energy charge and credit from its fact label. It adds the delivery charges Discount Power lists for October 4, 2026.

One short month costs the whole credit. The credit isn’t split up. Miss the line by a single kWh and you lose all of it. A mild April or a week away from home can be enough.

Comparing bill credit plans from other companies too? Read how bill credit plans work, month by month, or see the cheapest plans at your usage this week. Two other companies we review sell a similar $125 credit: see our APG&E review and 4Change Energy review.

03 · Reality check

Will the Bill Credit Bundle save money for your home?

Probably not, unless your use stays in a narrow band, such as 1,000 to 1,338 kWh for Bundle 24 in Dallas. For all three example homes we tested in Dallas, Bill Credit Bundle 24 cost $481 to $584 more a year than Saver 12. This check prices 12 months of your own use on both plans, from each plan’s fact label. It marks every month that misses the credit.

Your area
Plan to test
Your kWh, month by month

6 of 12months miss the $125 credit

  1. Jan980 kWh+$92
  2. Feb860 kWh+$80
  3. Mar820 kWh+$77
  4. Apr880 kWh+$82
  5. May1,120 kWh−$20
  6. Jun1,480 kWh+$13
  7. Jul1,720 kWh+$36
  8. Aug1,790 kWh+$42
  9. Sep1,450 kWh+$10
  10. Oct1,040 kWh−$28
  11. Nov870 kWh+$81
  12. Dec960 kWh+$90

No creditCredit, but the plain plan still costs lessBundle costs less

Bill Credit Bundle 24: $2,501.35 a year · Saver 12: $1,946.50 a year, delivery included, before taxes.

Bill Credit Bundle 24 beats Saver 12 only in months from 1,000 to 1,338 kWh.

Pick Bill Credit Bundle 24 with these months and you’d pay about $555 more a year than Saver 12.

Plan numbers come from Discount Power’s fact labels, dated October 4, 2026 (Dallas) and September 30, 2026 (Houston). Its listed delivery charges are built in. Every plan in this check has a $0 base charge. Prices are before taxes. The example homes are made up, so type in your own months. Nothing you type is saved or sent.

See plans that fit my usage

Partner toolWe may earn a fee if you sign up. It never changes our scores.

Find your real 12 months: Smart Meter Texas, a free site the delivery utilities run, lists your monthly use. Your old bills show it too. Not sure who your utility is? Look it up here.

Even the large example home, which never missed the credit, paid $481 more a year on Bundle 24. For that home, the $125 credit couldn’t make up for an energy charge that’s 9.3¢ higher on every kWh.

Who is Discount Power best for?

A good fitBased on its own fact labels
  • Anyone who wants one fixed rate all year, on Saver 12
  • Bundle 24 in Dallas: homes that stay between 1,000 and 1,338 kWh nearly every month
  • People who check their use each month and can plan around the credit
Think twiceWhere the math turns against you
  • Homes that dip under 1,000 kWh in mild months
  • Big summer users in Dallas who go past about 1,338 kWh
  • Anyone eyeing Bundle 12, Bundle 2000 kWh 12 or Bundle Essential 12, which never beat Saver 12

Renting a smaller place? See how to pick a plan for an apartment. Want one simple rate? Our guide to fixed and variable rates explains the trade-offs.

04 · Plans and prices

What are Discount Power’s rates in 2026?

The Discount Power plans we checked in October 2026 cost 8.6¢ to 21.9¢ per kWh at 1,000 kWh, delivery included. Its plain Saver 12 plan on Power to Choose comes to about $140 a month in Dallas at that use. In Houston it’s about $136, before taxes.

Discount Power residential plans for Dallas (Oncor), from fact labels dated October 4, 2026
Plan500 kWh1,000 kWh2,000 kWhTermCancel fee
Saver 12Simple fixedOne rate for 12 months, no base charge; $150 to cancel early14.4¢14.0¢about $140/mo13.8¢12 mo$150
Bill Credit Bundle 24Bill credit$125 off in months with 1,000 kWh or more; $295 to cancel early23.7¢10.8¢about $108/mo16.9¢24 mo$295
Bill Credit Bundle 12Bill credit$100 off in months with 1,000 kWh or more; $150 to cancel early25.6¢15.2¢about $152/mo20.0¢12 mo$150
Wise Buy Basic 24 Online$9.95 under 1,000 kWhA $9.95 usage charge in months under 1,000 kWh; $295 to cancel early20.4¢18.0¢about $180/mo17.8¢24 mo$295
Bill Credit Bundle 2000 kWh 12Bill credit$150 off in months with 2,000 kWh or more; $150 to cancel early22.3¢21.9¢about $219/mo14.2¢12 mo$150

Averages come from each plan’s fact label. Saver 12 is listed on Power to Choose (October 14, 2026); the other plans come from labels on Discount Power’s own site. Dallas (Oncor) labels are dated October 4, 2026, and Houston (CenterPoint) labels September 30, 2026. They include delivery but not taxes. We score the plan in the green row.

Power to Choose also lists Saver 10 and Saver 11 at Saver 12’s prices, with a $95 cancel fee. Saver 24 costs 14.6¢ in Dallas and 14.2¢ in Houston at 1,000 kWh, with a $295 fee.

Check the plan name before you sign. Discount Power’s own site also posts a label, dated October 4, 2026, for a plan called Essential Saver 12. In Dallas it costs 16.7¢ at 1,000 kWh. That’s about $324 a year more than Saver 12. Open the fact label for the exact plan you pick.
Outside Dallas and Houston: on Power to Choose, Saver 12 costs 12.6¢ at 1,000 kWh with AEP Texas Central, 13.6¢ with AEP Texas North, 15.3¢ with TNMP and 14.1¢ with Lubbock Power & Light. Every plan we checked is 22% renewable.

Moving soon? Here’s how to set up electricity at a new home. For prices from every company in your city, see Dallas and Houston electricity rates.

Next: the twin brand that shares its license →

05 · Compare

Is Discount Power the same company as Cirro Energy?

Yes. Discount Power and Cirro Energy are both brands of US Retailers LLC, an NRG Energy company, under PUCT certificate 10177. On Power to Choose on October 14, 2026, their plain 12-month plans were near twins. Discount Power’s cost 0.1¢ less per kWh.

Plain 12-month plans from the same company, price per kWh at 1,000 kWh
Discount Power Saver 12Cirro Smart Simple 12
Dallas (Oncor)
Discount
14.0¢
Cirro
14.1¢
Houston (CenterPoint)
Discount
13.6¢
Cirro
13.7¢

Prices from Power to Choose, October 14, 2026. Both brands’ labels are dated October 4, 2026 in Dallas and September 30, 2026 in Houston. Both name U.S. Retailers LLC and certificate 10177.

Both plans have a $0 base charge, the same $150 cancel fee and the same 22% renewable share. On the fact labels, the only difference is the energy charge. In Dallas it’s 6.7174¢ per kWh for Saver 12 and 6.8174¢ for Cirro. At 1,000 kWh a month, that’s about $12 a year.

Cirro Energy scores 58, three points higher. The two brands share a complaint rating and a penalty record. But Cirro holds an A+ from the BBB, which earns 3 more points than Discount Power’s missing rating.

Discount Power vs. Cirro Energy
Public recordDiscount PowerCirro Energy
Our score55, Poor58, Poor
License holderUS Retailers LLC (10177)US Retailers LLC (10177)
Plain 12-month plan, 1,000 kWh (Dallas / Houston)14.0¢ / 13.6¢14.1¢ / 13.7¢
Cancel fee on that plan$150$150
Renewable content22%22%
PUCT complaint rating, Mar–Aug 20262 of 5 (shared)2 of 5 (shared)
BBB ratingNot ratedA+
PUCT penalties in the last 10 years2, the same two cases2, the same two cases
Parent companyNRG EnergyNRG Energy
Customer service1-877-455-46741-800-692-4776

Cirro prices come from Power to Choose (October 14, 2026) and Cirro’s own fact labels. Its score, BBB grade and phone number come from our Cirro Energy review (October 13, 2026 update). NRG also owns Reliant, Direct Energy and Green Mountain.

Keep readingSee which Texas electricity companies score highest
06 · Complaints

How many complaints does Discount Power get?

The PUCT’s September 2026 complaint scorecard rates US Retailers LLC, the company that holds Discount Power’s license, 2 of 5. That means more complaints than average for its size. The PUCT logged 172 complaints against the license from April 1 to September 30, 2026.

Complaints filed with the PUCT against US Retailers LLC, April 1 to September 30, 2026
Billing
108
Starting service
29
Shutoffs
22
Switched without OK
11
Charges without OK
1
All other
1

The PUCT sorts complaints into seven groups.. None of its complaints fell under quality of service, so we show six, with plain names. Shutoffs means discontinuance. Starting service means provision of service. The two “without OK” rows are slamming and cramming. We pulled these counts from the PUCT’s complaint statistics on October 14, 2026.

Billing made up 108 of the 172 complaints, or 63%. Across all Texas retail providers, billing was 49% of complaints. Only two license holders logged more complaints in total: Reliant (364) and TXU Energy (286). Raw counts grow with company size, so our score uses the state’s size-adjusted rating instead.

PUCT scorecard: 2 of 5March 1 to August 31, 2026

How the state rates it: complaints for every 1,000 customers over six months. Providers are split into five groups of about equal size. A 5 of 5 means the fewest complaints, and 2 of 5 means more than average.

BBB: not ratedChecked October 14, 2026

The BBB says it doesn’t have enough information to rate Discount Power, and the company isn’t BBB accredited. No rating earns 2 of 5 points in our formula. Reviews on the BBB site don’t move our score.

One license, shared records: the PUCT rates the company that holds the license. Discount Power’s license also covers Cirro Energy, so this rating and these counts include Cirro customers. Want to file your own complaint? Here’s how Texas electricity complaints work.
07 · Regulatory record

Has Discount Power been fined?

Yes. In the last 10 years, the PUCT approved two penalties against US Retailers LLC, the company that holds Discount Power’s license. One was $900,000 in December 2016, owed jointly with three other companies. The other was $255,462 in October 2024.

  1. Docket 46597: the PUCT approves a settlement with US Retailers, Reliant, Green Mountain Energy and Everything Energy. The order says they took two or more business days to request the release of 7,902 switch holds. Those customers had already made their final payment-plan payments. The four owe the penalty jointly and agreed to add $600,000 to their bill-help programs.
  2. Docket 56637: the PUCT approves a settlement over a disconnection-notice fee. The order says fact labels under the Cirro Energy name listed a $10 fee. But the company charged the $20 fee in its terms, 109,973 times, from September 2021 to August 2023. It refunded $1,592,565 by January 11, 2024, and agreed to give $110,515 to bill-help agencies.
  3. State scorecard for March to August 2026: 2 of 5 for the license.
  4. The 2016 case leaves our 10-year window. The score would rise from 55 to 67 if nothing else changes.

What’s a switch hold? It’s a flag on your meter. It blocks a switch to a new electricity company, for example while you pay off an old bill on a payment plan.

How we checked: we searched PUCT case filings from the last 10 years under the legal name, US Retailers. We also searched Discount Power, Cirro, Pennywise and Compassion Energy, and found no other penalty. We read both orders on October 14, 2026. Our formula counts every penalty against the license holder, under any name it uses. A shared penalty with no split counts in full.

Coming up: on December 16, 2026, the 2016 penalty turns 10 and drops out of our count. Discount Power and Cirro would each gain 12 points, if nothing else changes.

Next: what it costs to leave, and the fine print →

08 · Fees and contract

What does Discount Power charge to cancel, and what other fees apply?

Discount Power’s fact labels list a $150 fee to leave a 12-month plan early and $295 for its 24- and 25-month plans. Its December 2025 terms of service add fees for late payments, returned payments and disconnect notices. There’s no cancel fee if you move and give a forwarding address.

Discount Power fees and charges
FeeAmountWhen it applies
Early cancellation, 12-month plans$150Saver 12 and the 12-month Bill Credit Bundle plans
Early cancellation, 18-month plan$180Saver 18
Early cancellation, 24- and 25-month plans$295Through the end of the contract
Early cancellation, 10- and 11-month plans$95Saver 10, Saver 11 and Houston’s Bill Credit Bundle 10
Usage charge$9.95Wise Buy Basic 24 Online, in months under 1,000 kWh
Late payment5%Of last month’s past-due amount; not charged to eligible low-income customers
Returned payment$30Each returned bank draft or transfer, or rejected card payment
Disconnect noticeUp to $30Each time it sends you a disconnection notice
Disconnect recovery$25If you don’t pay the past-due amount by the notice’s deadline, even if your power stays on
Collection costsNo set amountReasonable fees, including lawyer fees, if an unpaid balance goes to collections or court
Utility chargesAt costConnection, disconnection, reconnection, meter tests or special meter reads by your delivery utility

Cancel fees and the usage charge come from each plan’s fact label. The other fees come from Discount Power’s terms of service, version dated December 2025.

In your favorFrom its terms, fact labels, FAQ and Texas rules
  • No arbitration clause or class-action waiver in its terms
  • One switch to another Discount Power plan in your first 90 days, with no cancel fee
  • No cancel fee if you move and give a forwarding address
  • Texas rules: at least three notices before a fixed plan ends, the last one 30 or more days out
  • 3 federal business days to cancel a new plan for free after you get the terms
Watch out forFrom its terms and fact labels
  • Its terms require paperless bills and automatic payments
  • Bundle credits are all or nothing, month by month
  • $295 to leave a 24- or 25-month plan early
  • The 90-day switch is a plan change, not a free way out
  • A $9.95 charge on Wise Buy Basic in months under 1,000 kWh

How to cancel or change your plan

  1. Switching companies? Sign up with the new one. The switch ends your Discount Power plan, and the cancel fee applies if you leave early. Here’s how switching works.
  2. Changed your mind about a switch? You can cancel within 3 federal business days after you get the terms of service, with no fee.
  3. Moving? Give Discount Power a forwarding address and any proof it asks for, and the cancel fee goes away. Its FAQ says you can set up the new home up to 60 days ahead.
  4. Wrong plan? On a plan of 12 months or longer, call 1-877-455-4674 in your first 90 days. You can switch once to another Discount Power plan, with no fee.
Terms of service: version dated December 2025
Discount Power terms and policies, key points
TopicWhat it says
DisputesNo arbitration clause, which would send disputes to a private arbitrator instead of a court, and no class-action waiver. While it looks into a billing dispute, you don’t have to pay the disputed part. If you’re not satisfied, you can go to the PUCT.
Bill helpDescribes its own program, Customer Assistance for Discount Power, for customers hit by an emergency or short-term hardship. Customer donations help fund it.
Billing and paymentPlans require paperless bills and an automatic payment plan: bank draft, credit card or debit card. Bills are due 16 days after the bill date.
MovingNo cancel fee if you move and give a forwarding address and any proof it asks for (terms of service; 16 TAC §25.475)
Price changesOn fixed plans, only for changes in delivery charges, ERCOT or state fees, or new laws (terms of service and fact labels)
DepositsPossible if you can’t show good credit. Ways to skip one include a good-payment letter from your last provider, or being 65 or older with no past-due balance.
Contract endNotices by mail, email and text. State rules require at least three, the last one 30 or more days before the end. If you do nothing, you move to a month-to-month variable price (terms of service; 16 TAC §25.475).
Plan changeOne fee-free switch to another of its plans in the first 90 days, on plans of 12 months or longer (Change Your Plan terms)

Sources: Discount Power’s residential terms of service, its FAQ page, its Change Your Plan terms and each plan’s fact label.

Fact labels: every plan we checked, September and October 2026
Discount Power fact labels
PlanDallas, 1,000 kWhHouston, 1,000 kWhTermCancel fee
Saver 1214.0¢13.6¢12 mo$150
Bill Credit Bundle 2410.8¢13.2¢24 mo$295
Bill Credit Bundle 1215.2¢Not found12 mo$150
Bill Credit Bundle 2000 kWh 1221.9¢Not found12 mo$150
Wise Buy Basic 24 Online18.0¢16.3¢24 mo$295
Bill Credit Bundle 10Not found8.6¢10 mo$95
Bill Credit Bundle 25Not found8.6¢25 mo$295
Bill Credit Bundle Essential 12Not found18.8¢12 mo$150

Each price links to the plan’s official fact label (PDF). Saver 12 is the version listed on Power to Choose on October 14, 2026. “Not found” means we found no current label for that plan in that area on Discount Power’s site.

Want to avoid a deposit? See ways to skip one for free. Is your contract ending soon? Here’s what to do before the last month. Struggling to pay? See help paying your electric bill, or dial 211.

09 · Contact

What is Discount Power’s phone number?

Call 1-877-455-4674. Its customer care page lists phone hours of 7 a.m. to 10 p.m. Central, every day. For an outage, call the utility that runs your poles and wires, not Discount Power.

Discount Power customer serviceBills, plan changes, payments and moves · Every day, 7 a.m.–10 p.m. Central
1-877-455-4674

Lights out? Call your delivery utility

Oncor (Dallas–Fort Worth)1-888-313-4747
CenterPoint (Houston)1-800-332-7143
AEP Texas or TNMP1-866-223-8508 or 1-888-866-7456

You can also email service@discountpowertx.com or write to PO Box 2229, Houston, TX 77252-2229. Its FAQ says renewals and deposit payments by phone run Monday to Friday, 8 a.m. to 5 p.m. Central. For storms and safety tips, see what to do when the power goes out.

Need power today? Its FAQ says same-day service runs Monday to Saturday, not on holidays, where a smart meter is in place. A move-in request after 6 p.m. Central, or a switch after 5 p.m., starts the next business day. See same-day electricity in Texas.
10 · Quick answers

Discount Power questions, answered

Is Discount Power a good electricity company?

It depends on the plan. Our public-records score gives it 55 out of 100, a Poor rating, mostly because of state penalties and complaints. Its plain Saver 12 plan costs less than the Texas average. Its bill credit plans are cheap only in months with the right amount of use.

Who owns Discount Power?

NRG Energy. Discount Power is a brand of US Retailers LLC. A 2022 filing with the PUCT says NRG owns that company fully, through other NRG companies. The same license also covers Cirro Energy.

Is Discount Power the same company as Cirro Energy?

Yes. Both brands belong to US Retailers LLC and share PUCT certificate 10177. On October 14, 2026, their plain 12-month plans cost almost the same. Discount Power’s Saver 12 was 0.1¢ per kWh cheaper than Cirro’s Smart Simple 12.

What happens if I use less than 1,000 kWh on a Bill Credit Bundle plan?

You lose that month’s whole credit. On Bill Credit Bundle 24 in Dallas, the $125 credit only applies at 1,000 kWh or more. So 500 kWh averages 23.7¢ per kWh instead of 10.8¢. Each month counts on its own.

Is Bill Credit Bundle 24 cheaper than Saver 12?

Only in some months. In Dallas, Bundle 24 costs less only in months between 1,000 and 1,338 kWh. Below or above that range, Saver 12 costs less. You can test your own months in our reality check.

How much does Discount Power charge to cancel?

Its fact labels list $150 for 12-month plans, $180 for Saver 18 and $295 for 24- and 25-month plans. Its 10- and 11-month plans charge $95. There’s no fee if you move and give a forwarding address.

Does Discount Power require autopay?

Yes. Its December 2025 terms of service say plans require paperless bills and an automatic payment plan. You can pay by bank draft, credit card or debit card. If a payment bounces or a card is rejected, the fee is $30.

Can I change my Discount Power plan without a fee?

Yes, once. If your plan runs 12 months or longer, you can switch to another Discount Power plan in your first 90 days. There’s no cancel fee for that switch. It doesn’t let you leave for another company for free.

What is Discount Power’s customer service number?

Call 1-877-455-4674, from 7 a.m. to 10 p.m. Central, every day, per its customer care page. For outages, call your utility, such as Oncor at 1-888-313-4747 or CenterPoint at 1-800-332-7143.

Has Discount Power been fined?

The company that holds its license has. In December 2016, the PUCT approved a $900,000 penalty owed jointly by four companies, including US Retailers LLC (Docket 46597). In October 2024, it approved a $255,462 penalty against US Retailers LLC (Docket 56637). US Retailers LLC holds the license Discount Power uses.

How many complaints does Discount Power get?

The PUCT rates its license 2 of 5 on complaints for March to August 2026, adjusted for size. It logged 172 complaints against the license from April to September 2026, and 108 were about billing. That license also covers Cirro Energy.

Does Discount Power buy back solar power?

Not on the plans we checked. Its terms describe a separate Sell Back plan type that credits extra solar power. But none of the plans we checked was one, and one label says extra solar isn’t bought. See which Texas plans pay for solar.

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Sources

Sources and updates

Sources (27)
  • Power to Choose (PUCT), the state’s plan list, pulled October 14, 2026: Discount Power’s Saver 10, 11, 12, 18 and 24 and Cirro’s Smart Simple plans, priced at 500, 1,000 and 2,000 kWh in every delivery area.
  • Discount Power, Saver 12 fact labels for Dallas (Oncor), dated October 4, 2026, and Houston (CenterPoint), dated September 30, 2026: the plan behind our price score, energy charges 6.7174¢ and 6.5588¢. Read October 14, 2026.
  • Discount Power, Saver 12 fact labels for AEP Texas Central, AEP Texas North, TNMP and Lubbock Power & Light, as listed on Power to Choose, October 14, 2026.
  • Discount Power, Essential Saver 12 fact label, Dallas (Oncor), dated October 4, 2026: 16.7¢ at 1,000 kWh, energy charge 9.4201¢. Read October 13 and 14, 2026.
  • Discount Power, Bill Credit Bundle 24 fact label, Dallas, dated October 4, 2026: the $125 credit at 1,000 kWh or more and the $295 cancel fee. Read October 13 and 14, 2026.
  • Discount Power, Bill Credit Bundle 12 fact label, Dallas, dated October 4, 2026: the $100 credit.
  • Discount Power, Bill Credit Bundle 2000 kWh 12 fact label, Dallas, dated October 4, 2026: the $150 credit at 2,000 kWh or more.
  • Discount Power, Wise Buy Basic 24 Online fact labels for Dallas (October 4, 2026) and Houston (September 30, 2026): the $9.95 usage charge.
  • Discount Power, Bill Credit Bundle 24 fact label, Houston, dated September 30, 2026: the $100 credit.
  • Discount Power, Bill Credit Bundle 10 and 25 fact labels, Houston, dated September 30, 2026: the $125 credit and the $95 and $295 cancel fees.
  • Discount Power, Bill Credit Bundle Essential 12 fact label, Houston, dated September 30, 2026: the $50 credit at 500 kWh or more, and extra solar not purchased.
  • Discount Power, TDSP delivery charges, rates as of October 4, 2026: Oncor $4.06 a month plus 6.8673¢ per kWh; CenterPoint $4.90 plus 6.5333¢. Read October 13, 2026.
  • Discount Power, Customer care page: phone, hours, email, mailing address and outage numbers. Read October 13, 2026.
  • Discount Power, FAQs: the 90-day plan change, renewal notices, deposits, moving and same-day service. Read October 13, 2026.
  • Discount Power, Change Your Plan terms and conditions: one switch in the first 90 days, plans of 12 months or longer. Read October 13, 2026.
  • Discount Power, Residential terms of service (PUCT certificate 10177), version dated December 2025: fees, autopay and paperless billing, disputes, deposits, contract-end notices and its Customer Assistance for Discount Power bill-help program. Read October 14, 2026.
  • Cirro Energy, Smart Simple 12 fact labels for Dallas (October 4, 2026) and Houston (September 30, 2026): U.S. Retailers LLC, certificate 10177, energy charges 6.8174¢ and 6.6588¢. Read October 13, 2026.
  • Public Utility Commission of Texas, US Retailers LLC annual report for 2022 (Project 54443, filed February 16, 2023): certificate 10177 and the five names it may use. Read October 13, 2026.
  • Public Utility Commission of Texas, US Retailers LLC registration update (Project 14406, filed October 28, 2022): wholly and indirectly owned by NRG Energy. Read October 13, 2026.
  • Public Utility Commission of Texas, Docket 46597 order (December 16, 2016): settlement with US Retailers, Reliant, Green Mountain Energy and Everything Energy; $900,000 penalty owed jointly, $600,000 more for bill help, 7,902 switch holds. Read October 14, 2026.
  • Public Utility Commission of Texas, Docket 56637 order (filed October 24, 2024): the $255,462 penalty, the $10 vs. $20 disconnection-notice fee on 109,973 occasions, $1,592,565 in refunds and a $110,515 donation. Read October 14, 2026.
  • Public Utility Commission of Texas, Customer Complaint Statistics: 172 complaints against US Retailers LLC and 2,253 against all retail providers, April 1 to September 30, 2026, by type. Pulled October 14, 2026.
  • Power to Choose (PUCT), Retail Electric Provider Complaint Scorecard: September 2026 release covering March 1 to August 31, 2026; 2 of 5 and a license date of October 27, 2008 for the US Retailers row. Read October 14, 2026.
  • Better Business Bureau, Discount Power profile (Houston): not rated for lack of information, not accredited. Checked October 14, 2026.
  • NRG Energy, 2025 annual report on Form 10-K, filed with the SEC: audited financials and its retail brands. Read October 13, 2026.
  • U.S. Energy Information Administration, Electric Power Monthly, Table 5.6.A: Texas homes paid 15.88¢ per kWh on average in July 2026 (released September 24, 2026).
  • Texas Administrative Code, 16 TAC §25.475 (via Cornell’s Legal Information Institute): the 3-day cancel right, fact-label price rules, contract-end notices and the moving rule. Read October 13 and 14, 2026.
Changelog · last updated October 16, 2026 · 2 updates
  • October 16, 2026: The chart now shows all 25 companies we score, including the 11 reviews we added today, and Discount Power ranks 20th of 25. Discount Power’s score and figures are unchanged. We also added our new city guides, four new company reviews and the Smart Meter Texas guide to the guide map.
  • October 14, 2026: Published.

How to cite this page: The Day Company, "Is Discount Power a good deal? Our 2026 review", updated October 16, 2026, https://theday.company/tx/discount-power-reviews.

Our scores rest on public records alone, with one set of rules for all companies. Prices are averages from Discount Power’s own fact labels for the areas shown. They change often, and your price depends on your address and plan. The Day Company is independent and isn’t owned by Discount Power, US Retailers LLC, NRG Energy or any electricity company. No company can pay for placement or a better score. Ads and any partner referral fees help fund the site, but neither has any say in our scores or picks.