Is APG&E any good? What its 6.5¢ rate really costs

As of October 14, 2026, APG&E earns 67 out of 100, which puts it in our Fair band. It gets full marks for price and for its A+ BBB grade, and 15 of 20 for its contract. It loses the most on state complaints, where a 1 of 5 rating earns 5 of 25.

90–100 Excellent80–89 Very good70–79 Good60–69 FairUnder 60 Poor

APG&E quick facts

Next: how 1 kWh can add $125 to your bill →

APG&E’s 6.5¢ SimpleSaver price is real only in months you use 1,000 kWh or more. That’s when its $125 credit comes off your bill. At 999 kWh, the same Dallas plan costs $189.82 for the month instead of $65.00.

Texas rules make each fact label show a plan’s average price at 500, 1,000 and 2,000 kWh a month. APG&E’s SimpleSaver labels show an odd pattern. The 1,000 kWh price is far lower than the other two. That dip is the $125 credit at work.

Here’s why it happens. Before the credit, SimpleSaver 11 charges 11.727¢ per kWh for energy. That’s more than twice the 4.827¢ on TrueClassic 12, APG&E’s cheapest plain plan. The credit has to cover that gap every month. In Dallas it does, but only from 1,000 kWh up to about 1,800 kWh. Past that, the higher energy charge wins again.

What a real year can look like

Most Texas homes use far more power in summer than in spring or fall. So a home can average 1,000 kWh a month and still miss the credit most months. (See what a normal Texas bill looks like.) Here is an example Dallas home that uses 12,000 kWh a year. We priced it on the two 12-month plans APG&E lists on Power to Choose, the state’s shopping site.

In this example, SimpleSaver 12 costs $376 more for the year than TrueClassic 12. Yet its label shows 6.9¢ against 12.1¢. The same home in Houston would pay $400 more. Flip it around. A home that used 1,000 kWh every single month would save $624 a year in Dallas and $600 in Houston. Your slow months decide which plan wins. Chariot Energy’s GridPlus 12 has the same $125 credit at 1,000 kWh, so check your slow months there, too. See our Chariot Energy review.

As of October 14, 2026, APG&E had current fact labels for 9 plans each in Dallas and Houston. At 1,000 kWh, they run from 6.5¢ to 14.4¢ per kWh, delivery in. TrueClassic 12, its cheapest plain plan, comes to about $121 a month in Dallas and $119 in Houston, before taxes.

Fact-label averages at each usage level, delivery in, taxes out. The green row is the plan behind our price score. Not shown: TrueClassic 24 and two 3-month credit plans, also on Power to Choose. A 3-month plan rolls onto a variable rate when it ends unless you renew. Shopping other companies too? See Dallas rates and Houston rates, or line up the Houston sellers by state complaint rating in our list of Houston electric companies.

Next: see which plan wins at your usage →

Pick your city and slide to one month’s use. The finder prices every APG&E plan above at that exact amount, credit and all, then ranks them.

Who is APG&E best for?

The Public Utility Commission of Texas (PUCT) rates APG&E 1 of 5 on its September 2026 complaint scorecard. That’s the group with the most complaints for its size. From April to September 2026, the PUCT took in 87 complaints about APG&E.

Half of those complaints, 43, were about billing. That’s about the same share as for all Texas providers combined. Only seven of the 141 companies on the PUCT’s list drew more complaints. Raw counts give context, but they don’t change the score. Only the size-adjusted rating does.

Got a problem with a bill? Call APG&E first. Its customer-rights statement promises to look into your concern within 21 days. Still stuck? File with the PUCT at 1-888-782-8477, consumer@puc.texas.gov or its complaint page. Our complaints guide shows what to send.

Next: every fee in APG&E’s terms →

APG&E’s fact labels set its early-cancel fee by plan length. It’s $150 on 11- and 12-month plans, $250 on 13- and 24-month plans and $350 on 36-month plans. Its Texas terms add a 5% late fee and a $50 reconnect fee.

How do I cancel APG&E?

1. Within 3 business days: no feeCall or email before midnight on the third federal business day after you enroll. Its terms and Texas rules both allow this.
2. You’re moving: no feeTexas rule 25.475 bars a cancel fee when you move. Give a forwarding address, and show proof if asked. Here’s how to set up power at the new place.
3. Leaving mid-term: cancel feeSign up with the new company and it handles the switch. The $150 to $350 fee on your fact label applies. See how switching works.
4. After your term ends: no feeYou roll onto a variable month-to-month rate, which you can leave any time. Shop before that date. Here’s what to do as a contract ends.

How do I contact APG&E?

APG&E sells the power, but your utility owns the poles and wires. So when the lights go out, call the utility, not APG&E. Not sure which one serves you? Find your utility.

You can also email customer@apge.com. Pay online with its Quick Pay page or mail a check to PO Box 660038, Dallas, TX 75266-0038. More help: what to do when the power is out.

Behind on a bill? Ask APG&E about a payment plan or budget billing. Its terms point low-income customers to the state’s Lifeline program. For other help, see help paying your bill.

PUCT records show one penalty against APG&E in the last 10 years: $75,000, approved in January 2018 (Docket 47815). APG&E holds Texas retail certificate No. 10105, and the PUCT lists its license date as April 25, 2005.

1. December 20, 2004The date the BBB lists for the start of the business. APG&E says it entered Texas in 2004.
2. April 25, 2005The PUCT license date for AP Gas & Electric (TX), LLC, certificate No. 10105, as shown on the state’s complaint scorecard.
3. January 2018 · $75,000The PUCT approves a settlement over 147 switch-holds left on after customers paid (Docket 47815).
4. October 9, 2018The BBB accredits APG&E. Its grade was A+ when we checked on October 14, 2026.
5. September 2026The PUCT complaint scorecard rates APG&E 1 of 5 for March to August 2026.

What the 2018 case was about: switch-holds. If you’re paying off a past-due bill on a payment plan, your provider can sometimes put one on your meter. It blocks you from switching companies until you’ve paid.

The PUCT’s order says 147 of APG&E’s switch-holds stayed in place for weeks or months after customers paid the balance. The data covered 2015. APG&E agreed to pay the $75,000 in three $25,000 installments.

How we checked: we searched 10 years of PUCT dockets under five names. They were AP Gas, APG&E, Affordable Power, Zip Energy and AP Commercial. The BBB lists Affordable Power for the business, and the PUCT lists the last two for its license. Docket 47815 was the only penalty case. A search of the Texas Attorney General’s site for the same names found no action.

Coming up: the 2018 penalty leaves our 10-year window on January 12, 2028. That adds 4 points, raising APG&E to 71 if nothing else changes.

Who owns it? APG&E says small business owners in Houston founded it, and it calls its ownership private. It names no parent company. Besides Texas, it holds retail licenses in Ohio, Pennsylvania, New Jersey, Maryland and Illinois.

Comparing it with other low-price names? Read our 4Change Energy review and Discount Power review, or see this week’s cheapest plans at your usage.

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