Acacia Energy review 2026: 48/100, how its prepaid plans work and the $0.95 daily fee

Acacia Energy earns 48 out of 100, which we rate “poor.” It loses most of its points on its contract, its price, its BBB grade and a 2023 state penalty. Its 15 points for complaints are our default, because the state’s scorecard doesn’t rate it.

90–100 Excellent80–89 Very good70–79 Good60–69 FairUnder 60 Poor

That puts Acacia Energy 24th of the 25 Texas companies we’ve scored, ahead of only Ambit Energy.

Acacia Energy quick facts

Next: how Acacia’s prepaid plans work →

Yes. Every Acacia plan we found is prepaid: you pay first, then use the power. Its fact labels dated Oct 6, 2026, call each plan a “Variable Price Product” with “Contract Term None.” Its own price sheet also lists a postpaid column, “EZ Flex Post Paid,” but we found no 2026 label for it and could not confirm it is sold. Acacia says you need no deposit, credit check or ID or SSN.

1. 1
   Put money on the account

   Its fact labels and disclosure statement ask for a starting balance “of up to $75.00,” the most state rules allow. Its web pages show smaller amounts: a $30 minimum, a $39 start and a $69 “Recommended Amount.”

2. 2
   Keep $10 or more on it

   Its disclosure statement says to keep the balance “at or above $10.00 or your service may be disconnected.” An older rights sheet from 2018 names a zero balance instead. Plan around $10.

3. 3
   Watch for the low-balance alert

   Acacia sends a notice up to 3 days before your balance should drop below $10. After that, service “may be disconnected as little as one day” later.

4. 4
   Don’t wait for a bill

   Its terms say you won’t get a monthly bill. Your use draws down the balance, and the $0.95 small-day fee comes out of the account too.

5. 5
   Need power today?

   Its pages say paying the minimum before 6:30 p.m., Monday to Saturday, can get power on the same day. Another line on the same pages says 6:00 p.m., so pay before 6 to be safe.

Prepaid is one way to skip a deposit, but not the only one. Our no-deposit guide shows free ways to start a regular plan without one. Short on time? Our same-day electricity guide lists other companies’ cut-off times.

Every Acacia fact label charges $0.95 for each day you use less than 16 kWh. Use 15 kWh every day and you pay it 30 times a month: 30 × $0.95 = $28.50. Over a year, that’s 12 × $28.50 = $342.

Real use swings from day to day, so the fee lands only on days under 16 kWh. A cool day or a day away from home can count. The labels’ average prices assume only “2% of users/usage” pay the fee, so a small home can pay far more than the 500 kWh price suggests. Not sure how much you use each day? Start with our Smart Meter Texas guide.

Why compare with a fixed plan? Prepaid lets you skip a deposit. A fixed plan may ask for one, but our no-deposit guide shows six free ways around it. If one works for you, a fixed plan gives you one price for 12 months and no small-day fee.

Call 1-877-997-2946 for customer service. It’s the number on Acacia’s website, fact labels, terms and rights sheet. Signing up and paying by phone have their own lines.

Power out? Call the company that owns your lines

These outage lines come from the PUCT’s storm contact list and CenterPoint’s own outage page. Paying in cash? Acacia’s payment page lists Fidelity Express and MoneyGram locations and MoneyGram receiver code 15562 (checked Oct 16, 2026). Confirm with Acacia before you pay. Its disclosure statement warns that independent payment spots “may charge a fee.”

Acacia’s English fact labels dated Oct 6, 2026, cover four plans in Dallas and Houston: Valtricity, Free Nights (in two versions), Free Weekends and Life Lights. At standard prices, they run from 17.9¢ to 19.0¢ per kWh at 1,000 kWh, delivery included. None has a cancel fee.

Acacia’s price can change from one day to the next. See what fixed plans cost at your address before you prepay.

Texans filed 22 complaints with the PUCT about Brooklet Energy Distribution, the company behind Acacia, from April through September 2026. Ten of them, or 45%, were about shutoffs. Across all Texas electricity companies, 18% were.

2025 brought 47 complaints, the most in any year since at least 2014. The 22 from April to September 2026 tie Acacia’s company for 20th most among 142 company rows on the PUCT’s list. Raw counts aren’t adjusted for size, and Acacia told the state in 2026 that it serves fewer than 50,000 meters. The PUCT counts complaints “irrespective of whether or not the company was determined to be at fault.” See every company in our Texas complaints table.

Yes. One penalty counts in our 10-year window: $210,000 in 2023 (Docket 55106). A $100,000 penalty from 2016 (Docket 46023) passed the 10-year mark about Sept 14, 2026, so it no longer counts in the score.

The same order says none of those requests “resulted in the disconnection of electric service of any customer.” The utilities “did not complete any of the requests.” It also says Brooklet authorized disconnection for 1,106 customers in extreme-weather counties in 2018 and 2019. That review ended with a warning letter, which is not a penalty. In the order, Brooklet said its process “relies, in part, on human processes susceptible to mistake.” It agreed to add automated checks using weather data from the National Oceanic and Atmospheric Administration.

1. March 28, 2007The PUCT grants retail electric provider certificate 10137 to Acacia Energy, Inc.
2. October 2011A $40,000 PUCT penalty after an audit of its terms, labels and bills (Docket 39767). The order says Acacia “acknowledges the violations.” This is outside our window.
3. June 2013A $75,000 PUCT penalty settling the PUCT staff’s allegations about prepaid rules and switch holds (Docket 41473). The order says paying it is not “an admission of the violations alleged.” Outside our window.
4. January 2015The company takes the name Brooklet Energy Distribution LLC and keeps Acacia Energy as a trade name.
5. September 2016A $100,000 PUCT penalty over “response times for complaints” (Docket 46023). The order says Brooklet was 1,642 days late in total in answering 18 complaints.
6. August 11, 2021Extreme weather emergencies are declared for 31 counties it serves. It authorizes disconnection for nonpayment for 356 customers in those counties. The utilities complete none of the requests.
7. August 2023The $210,000 penalty order is filed (Docket 55106).
8. September 2026The 2016 penalty passes our 10-year mark and drops out of the score.

How we checked: we searched the PUCT’s case files under every name on the license, plus PayGo, a name it once applied for and withdrew. We found no Texas Attorney General action, though no search like that is ever complete. A 2022 formal complaint against Acacia was withdrawn a day after it was filed.

Acacia Energy is a trade name of Brooklet Energy Distribution, LLC, a Houston company that holds PUCT certificate 10137. The Texas Comptroller’s 2024 record lists one person for it: David Dorwart, title “Member.” The same license also sells power as Now Power, Vital Power and Snap Energy Latino.

The paper trail. The license began in 2007 under Acacia Energy, Inc. In 2010 the PUCT approved a change of ownership to David Dorwart. The company took the Brooklet name in January 2015. No parent company appears in the PUCT filings we read. A 2022 filing names Hartree Partners, LP as its power supplier and as its guarantor for a state financial requirement, which doesn’t make Hartree an owner.

Acacia charges no cancel fee. Its fee list is long, though: the $0.95 small-day fee, shutoff and reconnect “recovery” fees of up to $30 each, $2.95 on any payment under $50 and $2.95 to pay through a live agent.

How to dodge the extra fees: pay online or through the automated phone line, make each payment $50 or more, and ask for any small refund within 30 days. One Acacia web page says “No more fees” includes daily, disconnect and reconnect fees. We couldn’t tell which plans that line covers, and every Acacia fact label dated Oct 6, 2026, still lists the $0.95 daily fee.

Payless Power, another prepaid seller, outscores Acacia 60 to 48. Payless does better on its contract (12 of 20 vs. 7), price (18 vs. 8), BBB grade (5 vs. 0) and time in business (8 vs. 6). Both get 12 of 20 on fines. On complaints, Acacia’s 15 is our default for a company the state doesn’t rate, and Payless’s state rating earns it 5.

Want to look past the companies we’ve scored? Browse our list of Texas electricity companies.

Short answers from state records and Acacia’s own papers.

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