Dallas electric companies: 44 compared by state complaints

Two companies touch every Dallas bill. Oncor owns the poles, wires and meters. The company you pick buys the power, sets your price and bills you. Picking a new one never changes who restores your power after a storm.

Why the gap between 44 and 100? Some sellers only take business customers. Others sell on their own websites and post nothing on Power to Choose. Across Texas, the state counts 141 active retail electric providers. Here’s who’s missing from the list.

Start with the state’s rating, then price each company at your own usage. Type your monthly kWh, and every company’s simplest 12-month plan re-prices itself.

Why isn’t my company on the list?

On Oct 15, 2026, several licensed sellers had no plans posted for Oncor’s area. Vistra’s 4Change Energy and Ambit were among them, along with NRG’s XOOM Energy and Stream, Genie’s Town Square Energy, Tesla Electric, Shell Energy Solutions and Energywell. Their own websites can still sign you up. Read our 4Change Energy review or Ambit Energy review before you sign with either one.

By complaints. The PUCT counts complaints for every 1,000 customers over six months, then splits companies into five groups of about the same size. Five circles is the group with the fewest.

• Same owner, different rating. TXU Energy, Express Energy and Veteran Energy are all owned by Vistra. TXU sits at 5 of 5, while Express and Veteran share a separate license rated 3 of 5.
• Same license, same rating. Rhythm and Energy Texas sell under one license, so both show 3 of 5.
• Fault doesn’t matter. The state counts a complaint even when the company did nothing wrong.
• Ratings move. This edition covers March 1 to August 31, 2026, and a new one replaces it every few months.
• Three aren’t on the scorecard yet: Abundance Energy, SmartEnergy and Texans Choice Power.

Want raw complaint counts, or to file one yourself? See Texas electricity company complaints. Our scoring method shows how a rating turns into points.

Many brands, far fewer owners. The 44 brands in Oncor’s area hold 37 licenses, and the companies’ own filings fold them into 27 owners or fewer. Five parent companies own 17 of the brands.

Two of these families are Oncor’s biggest customers. Retail companies owned by Vistra and NRG paid 25% and 21% of Oncor’s 2025 operating revenue, its annual report says. Vistra is also the hometown family: TXU, TriEagle and the license behind Express and Veteran all list Irving addresses with the PUCT.

That depends on how much power you use and what you care about. Every pick below rests on the state’s ratings, each plan’s fact label and our own scores. Nobody paid for a spot.

Picked a company you trust? Compare its plans against everyone else’s at your address, then sign up in a few minutes.

For Dallas prices month by month, and how bill credits play out, see Dallas electricity rates.

When the lights go out or a line comes down, call Oncor. Call your company about your bill, your plan or a move. Switching companies never changes the crew that restores your power.

For storm tips and outage steps, see what to do when the power goes out. For what Oncor adds to every bill, see Oncor delivery charges.

It can. Garland and Denton run their own city electric systems, and co-ops serve many towns around Dallas. Power to Choose still lists plans for some of those ZIP codes, so check yours.

Moving around the metro? Our Dallas electricity rates guide covers which nearby homes can shop, and who is my electric utility shows where the utility name sits on your bill.

Five quick checks. Each one uses a public record or a document the company has to give you.

1. 1
   Price it at your usage

   Check the fact label’s prices at 500 and 2,000 kWh. A plan that looks cheap at 1,000 kWh can cost twice as much at 500.

2. 2
   Spot the bill credit

   If the price drops sharply at exactly 1,000 kWh, a credit is doing the work. Miss the mark in a month, and you pay full price.

3. 3
   Check the label’s date

   Oncor’s delivery charge rose on Oct 4, 2026. A label dated before then can run about 0.8¢ per kWh low, so ask for the current one.

4. 4
   Find the exit fee

   Some plans charge one flat fee to leave early. Others charge about $20 for each month left, like TriEagle and Veteran.

5. 5
   Use your 3 days

   Switching? You get 3 federal business days after you receive the terms to cancel for free. Moving into a new home doesn’t come with this.

Switching costs nothing. Power to Choose says it takes up to seven business days, with no break in service. The steps are in how to switch electricity providers.

Short answers from state records and the companies’ own documents.

More city directories: Houston · Fort Worth · McAllen and the Valley · Compañías de luz baratas, en español

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