Just Energy review 2026: 52/100, the $175 cancel fee and every phone number

Just Energy earns 52 out of 100, which we rate “poor.” It gets full marks for price, but only because its one 12-month plan hits a low price at exactly 1,000 kWh. It loses most of its points on complaints, its contract and two state penalties.

90–100 Excellent80–89 Very good70–79 Good60–69 FairUnder 60 Poor

That puts Just Energy near the bottom of the 25 Texas companies we’ve scored, tied with 4Change Energy and ahead of only Acacia Energy and Ambit.

Just Energy quick facts

Next: the right phone number for each job →

Call 1-866-587-8674 for bills, plans and moving. Just Energy’s fact labels and terms list it, with hours of 8 a.m. to 7 p.m. on weekdays and 9 a.m. to 6 p.m. on Saturdays, Central time. Other jobs have their own numbers.

Power out? Call the company that owns your lines

These outage numbers come from Just Energy’s own terms. Paying by card or bank account? Just Energy’s billing page says it can refuse those methods after two returned or reversed payments in four months, so keep the cash pay stations in mind.

It depends on the calendar. If you switched to Just Energy, its terms let you cancel for free until midnight on the third federal business day after you got your contract. After that, leaving early costs $175 on every plan it lists.

Other ways out without the fee: moving out, if you show proof of the move, and changes the company makes to your contract terms, which come with their own notice. Just Energy’s terms also say a customer who leaves gets a final bill, and the $175 fee is per meter.

Because of a bill credit. Smart Choice - 12, Just Energy’s only 12-month plan, takes $125 off any bill of 1,000 kWh or more. Use 999 kWh and you lose the whole credit. In Dallas, that month costs $242.49 instead of $117.73.

When does Smart Choice win? Only from 1,000 kWh up to about 1,420 kWh a month in Dallas, or about 1,810 kWh in Houston. Below 1,000 kWh, or above those levels, Just Energy’s own single-rate plan costs less. Spring and fall months are when most Texas homes dip under 1,000.

Just Energy listed 5 home plans each in Dallas and Houston on Power to Choose on Oct 15, 2026. At 1,000 kWh they run from 9.9¢ to 15.5¢ per kWh, delivery included. All five charge $175 to cancel.

Prices change, so check the whole market at your address before you commit to a $175 cancel fee.

Texans filed 160 complaints about Just Energy with the PUCT from April through September 2026, the fourth most of any electricity company in the state. For its size, the state rates it 2 of 5, “Higher than Average Rate of Complaints.”

The state’s current rating covers March through August, so September isn’t in it yet. We won’t guess the next rating; we’ll update this page when the state posts it. Want the full table? See complaints for every Texas electricity company.

Yes, twice in the last 10 years. In 2019, it shared a $475,000 state penalty with its sister brands, plus $225,000 for bill help. In 2022, it paid $60,000 over contract language about arbitration.

1. August 14, 2002The PUCT grants retail electric provider certificate 10052.
2. October 2019The PUCT approves a $475,000 combined penalty for Just Energy, Amigo Energy and Tara Energy (Docket 49688), plus $225,000 for bill-help programs. The case involved switch holds released late in 2014 and a 2013 low-income discount problem. The companies acknowledged the basis for the alleged violations.
3. March 9, 2021After Winter Storm Uri left it with about $250 million in storm charges, the parent company files for creditor protection in Canada, plus Chapter 15 in Houston.
4. August 2022A $60,000 PUCT penalty (Docket 53285): its 2014–2020 terms said it could require binding arbitration. The order notes it never actually required any home customer to arbitrate, and the settlement admits no wrongdoing.
5. December 19, 2022The sale to its lenders closes, and the company leaves creditor protection. Old shareholders got nothing.
6. July 1, 2025IGS Energy of Ohio completes its purchase of Just Energy.
7. September 2026The PUCT’s scorecard rates Just Energy 2 of 5 for March to August 2026.

How we checked: we searched the PUCT’s case files under every Just Energy name and found no other penalty cases in the last 10 years. A 2014 penalty of $164,000 is older than our window. We found no Texas Attorney General action. Elsewhere, Massachusetts reached a $4 million agreement with Just Energy in 2014, in which the company denied wrongdoing; out-of-state matters don’t count toward a Texas score.

IGS Energy, a private company from Dublin, Ohio, has owned Just Energy since July 1, 2025. Amigo Energy and Tara Energy belong to the same group, and on Power to Choose the three list the same prices under different plan names.

Before IGS, the company went through Canada’s creditor-protection process after Winter Storm Uri. A Canadian court record says Texas made up about 47% of its margin at the time. Your plan doesn’t end if your provider changes hands, and Just Energy’s terms let it assign a contract to another provider without your consent. Our Amigo Energy review covers the sister brand.

Beyond the $175 cancel fee, its terms list a $25 disconnect-notice fee, a $25 disconnection fee and a $4.99 charge in months under 400 kWh. Late payments add 5%.

The 2022 penalty was about terms that said Just Energy could require arbitration. Today’s terms describe arbitration as your choice against small claims court, and they still waive class actions. Read section 19 of the terms before you sign.

You still have rights. Texas rules give anyone who switches providers 3 federal business days to cancel for free after getting the terms, however the sale happened. And a seller at your door must wear an ID badge showing the company’s PUCT certificate number.

1. 1
   Find your paperwork

   You should get the terms of service, the fact label and a “Your Rights as a Customer” sheet. The date you got them starts your 3-day clock.

2. 2
   Cancel in writing if you’re inside 3 days

   Email help@justenergy.com or call 1-844-784-6256, the cancel line in its terms. Write down the date, time and name of the person you talk to.

3. 3
   Switched without your OK?

   That’s called slamming. Call Just Energy first, then file a free complaint with the PUCT at 1-888-782-8477 if it isn’t fixed.

4. 4
   Check the license number

   Just Energy’s PUCT certificate is 10052. Amigo’s is 10081 and Tara’s is 10051.

Out of the 3-day window? Use the deadline tool above to see what leaving costs, and our guide to filing a complaint walks through the PUCT’s form.

Reliant outscores Just Energy 62 to 52 on our scorecard. Reliant does better on complaints (20 of 25 vs. 10) and its contract (15 of 20 vs. 4). Just Energy does better on fines (8 vs. 0) and price (20 vs. 16).

Short answers from state records and Just Energy’s own documents.

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