XOOM Energy reviews in Pennsylvania: 78/100 and a $110 or $0 exit fee

The box at the top shows every home plan XOOM has on the state's shopping site today. The form under it starts with sample numbers. Change three to match your plan: your price per kWh, the months you have left and your exit fee. It then says whether to leave now or wait for the free last month.

This is an estimate, not a bill. It compares the energy price only, because delivery and taxes stay the same. XOOM's prices and fees come from its own price sheets, last updated September 1, 2026. Type the numbers from your own contract if they differ.

On most plans, yes. XOOM charges $110 to leave its 12-month fixed plan early in seven of its eight Pennsylvania areas. In PECO's area the same plan lists $0.

The two contracts use the same words. Only the price and the dollar fee change, and XOOM's papers do not say why. The fee is also $110 in the other six areas. The 6-month plan lists $55 and the 24-month plan lists $200, except in PECO's area, where both list $0.

When the fee stops

Leaving is free in four cases.

• In the last month of a fixed plan. XOOM's paper says there is no fee if you cancel after the second renewal notice and before the plan ends. State rules say that notice must come at least 30 days before the end.
• On a month-to-month plan. XOOM says there is no fee "during the variable price portion of any contract."
• In PECO's area, on 12-month plans. XOOM's PECO papers list $0, with one exception. One of the three files for its pet-charity plan lists $110, and the other two list $0. Check your own contract.
• If XOOM chooses to skip it. The contract says, "We may decide not to collect applicable fees."

Is leaving early worth the fee?

Compare two numbers: the fee, and what you save each month. Say you live in PPL's area. XOOM costs 14.39¢ and the price to compare is 13.079¢, the Oct 16, 2026 price. The gap is 1.311¢ per kWh. At 1,000 kWh that is $13.11 a month, so the $110 fee equals 8.4 months of savings.

XOOM says cancelling can take up to 30 days, so your first bill after you cancel is still at XOOM's price. That means leaving now pays off only with 10 or more months left. With fewer months left, wait for the free last month. The test above runs this math with your numbers.

Yes, by the public record. XOOM is a licensed Pennsylvania supplier. We found no Pennsylvania fines against it, it draws few complaints, and the BBB grades it A+. Its weak points are price and contract terms. Together that is 78 points out of 100, which is Good on our scale.

The score adds six parts. Here is what XOOM earned in each, and why.

Complaints to the PUC, year by year

License, BBB and fines

• The PUC licensed XOOM Energy Pennsylvania, LLC on July 20, 2012 (license A-2012-2283821). Its docket shows filings through August 2026.
• Our team read the BBB profile on Oct 16, 2026: grade A+, accredited.
• We found no PUC penalty, settlement or Attorney General action naming XOOM in Pennsylvania since 2016.
• We do not use star ratings from review sites in the score, because we cannot check who wrote them. State records come first.

These are the terms that matter, from XOOM's own Pennsylvania contract for a 12-month fixed plan in PPL's area (file last updated September 1, 2026). Your contract controls, so read yours.

XOOM must warn you twice before a fixed plan ends. If you ignore both notices, your plan rolls into a new price.

1. 45 to 60 days before the endXOOM sends the first notice. It must say whether there is an exit fee and how to avoid it.
2. 30 days before the endXOOM sends the options notice with the new price. From the day you get it, leaving is free.
3. Until the end dateSwitch or cancel with no exit fee.
4. After the end dateIf you did nothing, service continues at the price in the second notice.

State rules block one trap. A fixed plan that renews because you did not answer must become a month-to-month plan with no cancel fee, or a new fixed plan you can leave at any time with no fee (52 Pa. Code § 54.10). If the plan went month to month, XOOM must tell you at least 30 days before a later price change.

The price is still the risk. XOOM's own table of past variable prices shows what a rollover can cost. In October 2026 it listed 17.0¢ per kWh in PPL's area and 16.5¢ in PECO's. On October 16 those were 30% and 40% above the utilities' prices to compare.

NRG Energy owns XOOM. NRG bought it on June 1, 2018 for about $213 million, according to NRG's 2019 annual report. NRG's shares trade on the New York Stock Exchange, and KPMG audits its books.

NRG's 2025 annual report lists more retail brands under the same roof. Three have Texas reviews on this site: Reliant (Texas review), Green Mountain Energy (Texas review) and Direct Energy (Texas review). Texas scores use Texas records, so they do not carry over to Pennsylvania.

In Pennsylvania we score NRG's brands the same way we score XOOM.

Our score counts only Pennsylvania actions. These came from other states and a federal court. They are reported, not scored. We quote NRG's own words from its filings, and we call anything undecided an allegation.

None of this decides how XOOM treats Pennsylvania customers. It does show what other regulators looked at, and the variable price case is worth knowing about if you were ever on XOOM's variable plan.

1. 1
   Find your price, end date and fee.

   Check your welcome papers or XOOM account, or call XOOM at 1-888-997-8979. You can also email customercare@xoomenergy.com. Ask for the answers in writing.

2. 2
   Pick your date.

   Use the test above. In the last month of a fixed plan, leaving is free.

3. 3
   Start the switch.

   Choose a new supplier on PA Power Switch, or go back to your utility, which PA Power Switch says costs nothing. Or tell XOOM to cancel. It asks your utility to end its service, and that can take up to 30 calendar days.

4. 4
   Keep a record.

   Write down the date, the time and the name of the person you spoke with. Save every email.

5. 5
   Check your next two bills.

   Make sure the price changed and the fee, if any, matches your contract. XOOM wants bill errors reported within 90 days.

6. 6
   If it goes wrong, complain.

   File an informal complaint with the Pennsylvania PUC or call (800) 692-7380. The Office of Consumer Advocate also helps at (800) 684-6560, the number in XOOM's own contract.

The price column is each supplier's simplest 12-month fixed plan in PPL's and PECO's areas, averaged, as a share of the price to compare on October 16, 2026. Your utility's own price is 100%. Lower is better.

See every scored supplier on our ranking of Pennsylvania electric suppliers. Read the reviews for CleanChoice and IGS too.