Indra Energy reviews: price, record and your rights

Many people land here after a letter or bill from Indra. First answer one question: did you agree to switch? Your answer picks your path.

If you did not agree to the switch

1. 1
   Check who supplies you.

   Call your utility and ask who your electric supplier is. Ask about gas too, because Indra sells both.

2. 2
   Tell Indra you did not agree.

   Call (888) 504-6372. Ask for proof that you signed up. Write down the date, the time and the name of the person.

3. 3
   Tell your utility too.

   Say your supplier was changed without your consent. Under PUC rules, whichever company you tell must treat it as a dispute and look into it.

4. 4
   Ask to be switched back.

   The rule says it costs you nothing. The company that made the switch pays the switch-back charges.

5. 5
   Move fast.

   File the dispute within two billing periods after you should have known of the switch. If it is found that you did not agree, you do not owe Indra's supply charges for that time. Any money you paid comes back within 30 days. Delivery charges still apply.

6. 6
   File a PUC complaint if it is not fixed.

   It is free. Use the PUC complaint page or call 1-800-692-7380. The PUC then decides whether you owe anything.

7. 7
   Get a second voice.

   The Office of Consumer Advocate speaks up for utility customers. Its number is (800) 684-6560.

The PUC's 2024 report counted 569 residential electric slamming complaints across all suppliers. It says it has "zero tolerance" for slamming.

The check below does two jobs. It looks for an Indra home plan on PA Power Switch today. Then it adds up a year at a low first price that turns variable.

This is an estimate of the supply price only. It leaves out delivery charges, taxes and any monthly fee. Indra changes its prices, so the ones filled in carry the date they were read.

A worked example in PPL's area

Take a home that uses 1,000 kWh a month in PPL's area. Indra's first price in October 2026 was 12.49¢ for up to two months. Its variable price in September 2026 was 25.36¢. Here is the year, if that variable price stays put.

That is about $1,216 more than the price to compare, or 77% more. The low first price saved about $12 in two months. The higher price took that back in about three days. Indra can change its variable price every month, so a real year could cost more or less.

Indra's low first price is for new customers only. Its own page says the price may change every billing cycle after the first one. It also says there is no cap and no limit on how much it can change from one bill to the next. Here is what Indra posts for each area it lists.

We read Indra's prices on its own Pennsylvania pages on October 19, 2026. The last column is each utility's price to compare now. In all six areas the first price sits a little under it. The 12-month and variable prices sit well above it.

A variable price can fall as well as rise. Indra's PPL price was 32.073¢ each month from October 2024 to September 2025. It fell to 26.536¢ in October 2025. It was 25.36¢ each month from March to September 2026.

Indra also tells the U.S. Energy Information Administration what it earns from home customers. For 2025 that came to 19.96¢ per kWh. All Pennsylvania power marketers together averaged 12.91¢.

Those figures mix every plan, so they do not show one plan's price. They do point the same way as the price list.

PA Power Switch is the PUC's free shopping site. On October 16 and 20, 2026 it listed no Indra home plan for any Pennsylvania utility. The tool above reads a file that our robot refreshes from PA Power Switch each day. To see what other suppliers charge, read our PA Power Switch guide.

Indra sells two main home plans in the pages we read. One has a low first price that turns variable. The other is a 12-month fixed web plan. These are the terms that cost people money.

The price after the first bill

Indra's disclosure page says the first price is valid for the first billing period after you enroll. Its plan finder lists two months. Check the number in your own contract. After that, Indra sets the price each month. It says it bases the price on wholesale market prices, its costs and "prevailing business considerations and market conditions."

State rules say a variable-price supplier must give you a phone number and web address for its last 24 months of average billed prices (§ 54.5). Indra posts that history on its website.

How to cancel

Call Indra at (888) 504-6372, write to 11740 Katy Freeway, Suite 1700, Houston, TX 77079, or email CustomerCare@IndraEnergy.com. Indra's FAQ says: "Call us to cancel or schedule a move-out. If your plan has an early termination fee, we'll review your terms with you first."

The 12-month web contract we read on October 16, 2026 shows an early termination fee of $0.00. Indra's fixed-price page says there are no early termination fees. Its FAQ says some plans may have one. Read the fee line in your own contract.

Disputes

The contract we read sends disputes to final, binding arbitration on an individual basis, not as a class. It keeps your right to file a complaint with the state regulator. We found no way to opt out.

Renewal notices

For a fixed-term plan, state rules require two notices before it ends. The first comes 45 to 60 days before. The second comes at least 30 days before (§ 54.10). You can leave without a fee after the second notice arrives. If you do nothing, the plan moves to a month-to-month contract, or to a new one that you can cancel at any time with no fee.

Yes, it is a licensed supplier. A license means the PUC let it sell. It does not rate its prices or its record.

The PUC approved the license on December 17, 2009. The order was entered December 21, 2009. It was for Palmco Power LLC, now Palmco Power PA, LLC. The order says Palmco gave a $250,000 surety bond. The license lists the Indra Energy name from July 17, 2018. Indra also holds a PUC gas license in the name of Palmco Energy PA LLC.

Who owns it? A July 2022 filing with the PUC says Indra is a stand-alone company, not a subsidiary. Four people own it, 25% each. The same owners also own energy companies in other states. In July 2025 Indra's mailing address on file with the PUC moved from Philadelphia to Houston, Texas.

We found no public audited financial statements for Indra, and no bill-help program run by Indra. Both count in the time-in-business score.

The PUC counts the complaints that reach its Bureau of Consumer Services each year. In 2024 it counted 63 about Indra's electric business. In 54 of them Indra was the main company. In the other 9 it was the second company named.

For 2024, 63 complaints and 7,072 home customers make 89.08 complaints per 10,000 homes. The home count comes from the EIA. The rate is our math, not the PUC's. The PUC warns that "a high number of complaints may occur for a supplier with a higher number of customers but isn't necessarily indicative of a non-compliance issue."

Indra grew in that time. The EIA shows 4,419 home customers in 2023, 7,072 in 2024 and 11,709 in 2025. The PUC had not yet published its 2025 report in October 2026.

The report does not say what Indra's 63 complaints were about. For all small electric companies and suppliers together, it says most 2024 complaints were about slamming and billing disputes. Those two made up 84% of them.

The BBB gives Indra a B- and does not accredit it. On October 19, 2026 the BBB profile listed 120 complaints filed against Indra. It gave two reasons for the grade, one of them that the business "has failed to resolve underlying cause(s) of a pattern of complaints." A BBB complaint is a customer's claim, not a finding.

Yes. The PUC fined Indra $2,000 in September 2025. In 2022 Indra also paid $185,900 under an agreement with the Pennsylvania Attorney General. Our score counts only the PUC fine. The agreement is shown here, and Indra denies its allegations.

1. June 2022Indra signs an agreement with the Pennsylvania Attorney General over phone sales. It pays $185,900 and denies the allegations.
2. July 2023A door-to-door agent for an Indra vendor signs up a customer for electric and gas supply without consent.
3. August 11, 2025A PUC Special Agent sustains the customer's complaint and sets a $2,000 fine.
4. September 15, 2025The PUC enters its Final Order. The fine stands.
5. September 18, 2025The payment of the fine is filed.

The PUC fine, in plain words

A customer filed a formal complaint in January 2024. The PUC found that Indra moved the customer's electric and gas supply to Indra without consent. The switches occured on July 11 and July 17, 2023. The customer called to cancel on July 27, 2023. All the money paid to Indra was credited back and the customer returned to PECO.

A PUC Special Agent fined Indra $2,000 under 52 Pa. Code § 54.42(9). That is $1,000 for each of the two accounts. The Final Order was entered on September 15, 2025. The PUC's docket number is F-2024-3046076.

The Attorney General agreement

In June 2022 Indra signed an Assurance of Voluntary Compliance with the Pennsylvania Attorney General. The Attorney General alleged that Indra, or vendors acting for it, called numbers on the state's Do Not Call list. It also alleged repeated calls, prerecorded messages and misleading offers of energy savings and rebates. One prerecorded message, it alleged, said it was an apology from the customer's electric company.

Indra paid $185,900. That was $160,000 in civil penalties, $25,000 for the Attorney General's costs and $900 in refunds to nine people who had complained. Indra "expressly denies the allegations" and signed "solely for the purpose of avoiding costly and protracted litigation." The agreement says it is not "an admission of violation for any purpose."

Other states: reported, not scored

Indra's owners also run companies in other states. Regulators there have reported the actions below. Our Pennsylvania score does not count them, and they are not findings by the PUC.

The Illinois complaint alleged false claims of a link to the utility, an offer of free tablets, calls without consent and misstated costs. A settlement ends a case. It does not decide who was right.

We also searched the PUC's filings from 2016 to October 2026 for enforcement complaints and fine payments under Indra's names. We found the one fine payment above and no enforcement complaint. We read that record on October 16, 2026.

Indra sells on its website, by phone and at the door. The PUC case and the Attorney General agreement above both involved vendors that sold for Indra. PUC rules set what any seller must do.

To stop the knocks, tell the agent to leave. Then ask Indra to put you on its no-door-to-door list. A supplier must do that within 2 business days (§ 111.9). To stop the calls, ask Indra to stop and add your number to the state's Do Not Call list at 1-888-777-3406. Never sign what you have not read.

Our score adds six categories. Each has a fixed number of points. The method is the same for every Pennsylvania supplier we score, and the sources are listed at the bottom. Read how we score.

The same six-part score gives other suppliers very different results. The best have low complaint rates, plain contracts and prices near the price to compare.

Complaint rates use the PUC's 2024 report and the EIA home counts. BBB grades were read on October 16, 2026. See every supplier in our Pennsylvania ranking.