ADT Solar shut down. Does ADT still cover your system?

No. ADT’s board approved leaving home solar on January 19, 2024, and ADT Solar closed. But ADT itself is still in business, selling security systems. ADT told CNET it would keep its solar warranties, so owners can still ask ADT for help.

No. ADT Solar shut down, but it was not a bankruptcy. ADT chose to leave the home solar business and stayed open. That matters, because a company that still exists can still be held to the promises in your contract.

ADT says it does. It told CNET its 25-year limited workmanship warranty and 25-year power production guarantee would stay in place. It also said maker warranties on panels, inverters, racking and mounts are unchanged. Put every claim in writing. Keep a copy of every request and reply.

ADT Solar contracts included a 25-year limited workmanship warranty and a 25-year power production guarantee, according to ADT’s statement to CNET. Equipment makers also back their own parts, like panels and inverters. Check your contract for the exact terms. Keep your contract somewhere safe, since you’ll need it for any claim.

Start with a written claim to ADT for install problems. For a failed part, the maker’s warranty may cover it. If you hire a licensed installer, check their record first and get a written quote. Save every quote and receipt.

Send a dated letter or email that quotes ADT’s 25-year warranty promise, and set a reply date. Keep copies of everything. If ADT still doesn’t act, file a complaint with your state attorney general and include your records. Legal aid or a consumer lawyer can help if you’re stuck.

Many owners first signed with Sunpro Solar, which later became ADT Solar. So if your contract says Sunpro, your system likely falls under ADT’s solar warranty promises. Check your paperwork for the company name and warranty terms. Keep that paperwork with your warranty and loan papers.

Usually, yes. Your loan is with a lender, not ADT, and ADT leaving solar didn’t cancel it. Keep paying, and call your lender with questions. Check any new company that contacts you before you change where you pay. Missed payments can hurt your credit.

It’s a promise that your system will make a certain amount of power. ADT said its 25-year power production guarantee would stay in place. If your output falls short, gather your power data and contract, then file a claim in writing.

ADT said its solar business faced problems, including operating trouble and a tough market. Its security business was doing well. So in January 2024, its board approved leaving home solar for good. ADT said it would keep its solar warranties after it left.

First, send ADT a written claim and keep copies. If it doesn’t act, file a complaint with your state attorney general. You can find your attorney general through the National Association of Attorneys General. Include your contract, letters and photos.

Yes. ADT closed most of its solar branches in the fall of 2023. A few months later, in January 2024, its board approved leaving home solar for good. Branch closings and layoffs are common early warning signs. If your installer starts closing offices, save your papers right away.

ADT bought Sunpro Solar in 2021 and renamed it ADT Solar. So if you bought from Sunpro, ADT’s promises are the ones to ask about. ADT told reporters it would keep its 25-year workmanship warranty. Make your claim in writing and save every reply.

Take photos and protect the inside of your home first. Then send ADT a written claim under its workmanship warranty. Get a roofer’s written opinion on the cause. If ADT won’t respond, file a complaint with your state attorney general and keep copies of everything.