How does Gexa Energy score?
Gexa earns 72 out of 100. We rate that "good." It gets full marks for price and strong marks for complaints. It loses the most points for its contract, its C at the BBB and two state penalties.
90–100 Excellent80–89 Very good70–79 Good60–69 FairUnder 60 Poor
Scores out of 100, from public records only, with the same formula for every company. Read our TXU, Direct Energy, Green Mountain and Reliant reviews.
See the evidence behind every point
| Category | Points | Evidence |
|---|---|---|
| Complaints to the state | 20 / 25 | 4 of 5 on the PUCT complaint scorecard, 2026. For context, 78 complaints were logged April 1 to September 30, 2026. |
| BBB rating | 2 / 5 | C letter grade on its BBB profile, checked October 4, 2026. Only the letter counts. |
| Fines and penalties | 12 / 20 | Two qualifying penalties in 10 years, both under $100,000 (−4 each): $35,000 in 2019 (Docket 49930) and $46,150 in 2023 (Docket 54928). A 2007 federal penalty is older than 10 years and wasn't a Texas action, so it doesn't count. No Texas Attorney General action found. |
| Contract fairness | 10 / 20 | $150 cancel fee on the 12-month plan (5 of 5); an arbitration clause and a class-action waiver (0 of 4); three extra fees beyond late and returned payment (1 of 4); a plain fixed plan (4 of 4); only the legal 3-day free-cancel window (0 of 3). |
| Price | 20 / 20 | Eco Choice 12 at 12.2¢ in Houston and about 12.4¢ in Dallas at Oncor's October 4 delivery rates (11.5¢ on its September 17 label). The 12.3¢ average is 78% of the 15.88¢ Texas average (EIA, July 2026): 20 − (78 − 90) ÷ 2 = 26, capped at 20. |
| Time in business | 8 / 10 | Licensed 20+ years (6): Gexa has served Texas under PUCT certificate No. 10027 since at least 2005, when NextEra's predecessor, FPL Energy, agreed to buy it. No company-run bill-help fund found (+0). Parent NextEra Energy publishes audited financials (+2). |
Gexa Energy quick facts
How much would Gexa cost me each month?
Pick Houston or Dallas and slide to the kWh on your last bill. Eco Choice 12 has no monthly base charge, so you pay only for the power you use plus delivery. At 1,000 kWh in Houston, that's about $36 less than the Texas average.
$52.20 energy from Gexa + $70.23 CenterPoint delivery.
That's about $36.37 less than the same usage at the Texas average price of 15.88¢.
The math uses Gexa's Eco Choice 12 fact labels: a 5.22¢ energy rate in Houston and 5.11¢ in Dallas, plus CenterPoint's and Oncor's current delivery charges. Taxes are extra. See what CenterPoint charges, what Oncor charges, or price any plan with our plan cost calculator.
What does Gexa charge in 2026?
Its plain plan, Gexa Eco Choice 12, costs about 12.2¢ per kWh in Houston and about 12.4¢ in Dallas at 1,000 kWh, with delivery but before taxes. That's the lowest plain-plan price of any company we've scored.
Simplest 12-month plans in Houston from each company's fact label. Texas average: EIA, July 2026, all utilities.
Houston from Gexa's fact label read October 2026. Dallas recalculated from its September 17, 2026 label (5.11¢ energy charge, which showed 11.5¢ at 1,000 kWh) with Oncor's October 4 delivery charges, which pass straight through. Prices include delivery but not taxes.
- CenterPoint delivery, passed through to you$70.23
- Gexa energy charge (5.22¢ per kWh)$52.20
Before taxes. More than half of this bill is delivery, which is the same on every Houston plan. Gexa's part is only $52.20.
Is Gexa Energy really 100% renewable?
Yes, through certificates. Gexa says it buys renewable energy certificates to match 100% of the power it sells. Its Eco Choice 12 fact label lists the plan as 100% renewable.
From each company's fact labels, October 2026.
Gexa buys certificates from renewable sources across North America, like wind, sun and water. Each one stands for power made from that source. Gexa buys enough to match all the power you use.
The power in your wires is the same grid mix your neighbors get. No company can send only clean power to one house. Certificates are how a plan claims the clean power it paid for.
How many complaints does Gexa Energy get?
Texans filed 78 complaints about Gexa with the state from April through September 2026. After adjusting for size, the state rates it 4 of 5, the second-best group.
The state sorts every provider into five equal groups by complaints per 1,000 customers. TXU is in the top group, 5 of 5.
Gexa beats most providers on complaints per customer. That's a better rating than Green Mountain's 3 of 5.
A C is a middling grade. It earns Gexa 2 of 5 BBB points. Only the letter counts in our score, not reviews or accreditation.
What's in Gexa's contract, and what fees does it charge?
The biggest catch is in the fine print: Gexa's terms send disputes to private arbitration and waive your right to join a class action or have a jury trial. That costs it all 4 points on that rule.
- No cancel fee if you move and show proof.
- One energy rate with no base charge, credits or tiers.
- 100% renewable power on every plan.
- Arbitration, plus class-action and jury-trial waivers.
- Three extra fees tied to late payment and disconnection.
- Only the legal 3-day window to cancel free.
Changed your mind? If you switched to Gexa from another company, you can cancel within three federal business days of getting your terms, with no fee. Behind on a bill? See help paying your electric bill.
Has Gexa Energy been fined?
Yes, twice in the last 10 years, both under $100,000. In 2019 it paid $35,000 over how it showed energy charges on bills. In 2023 it paid $46,150 over disconnection requests during an extreme weather emergency.
NextEra's predecessor, FPL Energy, agreed to buy Gexa in 2005. Gexa is NextEra's Texas electricity seller.
- FPL Energy, now part of NextEra Energy, signs a deal to buy Gexa.
- A $500,000 federal penalty tied to its business in New England. It's older than 10 years and not a Texas action, so it doesn't count.
- $35,000 PUCT settlement (Docket 49930). From November 2016 to January 2019, Gexa's bills showed a shortened energy charge; about 96,000 customers got those bills. Counts: −4.
- $46,150 PUCT settlement (Docket 54928) over disconnection requests during an extreme weather emergency. The utilities didn't complete any of them. Counts: −4.
How we checked: we searched the state's case files for Gexa and the Texas Attorney General's actions. We found no Attorney General lawsuit. Gexa didn't admit the allegations in either settlement, and both counted under our rule for penalties under $100,000.
Gexa vs. Green Mountain: which 100% renewable company is better?
Gexa scores higher, 72 to 68, and its plain plan costs far less: 12.2¢ versus 15.1¢ in Houston. Green Mountain wins on the BBB and the contract, because it has no arbitration clause.
Complaint counts aren't adjusted for company size; the state's rating is. Green Mountain figures come from our Green Mountain review.
Keep readingRead our full Green Mountain Energy reviewWhat is Gexa Energy's phone number?
Call 1-866-961-9399, or (713) 961-9399 in Houston. Phone hours are weekdays 7 a.m. to 8 p.m. and Saturdays 8 a.m. to 5 p.m. Central, and self-service chat runs 24/7. For a power outage, call your utility instead.
Power out? Call the company that owns your lines
Learn more in our power outage guide.
Gexa Energy questions, answered
Is Gexa Energy a good electricity provider?
Mostly yes, if price matters most. Gexa scores 72 out of 100 on our public-records scorecard, which we rate good. It has the lowest plain-plan price we've scored, 100% renewable power and a 4-of-5 state complaint rating. It loses points for forced arbitration, a C at the BBB, two state penalties and three extra fees.
Is Gexa Energy really 100% renewable?
Yes, through certificates. Gexa says it buys renewable energy certificates from sources across North America to match 100% of the power it sells, and its Eco Choice 12 label lists the plan as 100% renewable. The power in your wires is still the same grid mix your neighbors get.
Who owns Gexa Energy?
NextEra Energy, one of the biggest energy companies in the U.S. and the parent of Florida Power & Light. Its predecessor, FPL Energy, agreed to buy Gexa in 2005.
How much does Gexa charge?
Its Eco Choice 12 plan costs about 12.2¢ per kWh at 1,000 kWh in Houston, or about $122 a month with delivery, before taxes. In Dallas it's about 12.4¢ at Oncor's October 4 delivery rates. There's no monthly base charge, just one energy rate plus delivery.
What is Gexa's cancellation fee?
$150 on its 12-month Eco Choice plan. Gexa waives it if you move and give a forwarding address. If you switched from another company, you can also cancel within three federal business days of getting your terms, with no fee.
Does Gexa's contract force arbitration?
Yes. Gexa's terms of service include an arbitration clause, a class-action waiver and a jury-trial waiver. That means most disputes go to a private arbitrator instead of a court, and you can't join other customers in a group lawsuit.
How many complaints does Gexa get?
Texans filed 78 complaints about Gexa with the state from April through September 2026. Adjusted for its size, the state rates it 4 of 5, the second-best group.
Has Gexa Energy been fined?
Yes, twice in the last 10 years. In 2019, it agreed to a $35,000 settlement over showing a shortened energy charge on bills (Docket 49930). In 2023, it agreed to a $46,150 settlement over disconnection requests during an extreme weather emergency (Docket 54928).
What fees does Gexa charge?
A $25 disconnect-notice fee, a $30 service suspension fee and a $30 reconnection fee. That's on top of a 5% late fee and a $25 returned-payment fee, and the $150 fee to leave the 12-month plan early.
What is Gexa Energy's phone number?
Call 1-866-961-9399, or (713) 961-9399 in Houston. Phone hours are weekdays 7 a.m. to 8 p.m. and Saturdays 8 a.m. to 5 p.m. Central. For a power outage, call your utility, like Oncor at 1-888-313-4747 or CenterPoint at 713-207-2222.
Is Gexa better than Green Mountain?
On our scorecard, yes: 72 to 68. Gexa's plain plan costs much less, 12.2¢ versus 15.1¢ in Houston, and it has a better complaint rating. Green Mountain has an A+ at the BBB and no arbitration clause. Both are 100% renewable.
Sources and updates
Sources (13)
- Gexa Energy, Electricity Facts Label, Gexa Eco Choice 12, Oncor (dated September 17, 2026): 12.0¢, 11.5¢ and 11.3¢ per kWh at that label’s delivery rates; 5.11¢ energy charge; $150 cancel fee; 100% renewable.
- Gexa Energy, Electricity Facts Label, Gexa Eco Choice 12, CenterPoint service area, read October 2026: 12.7¢, 12.2¢ and 12.0¢ per kWh; 5.22¢ energy charge; no bill credit.
- Gexa Energy, Residential Terms of Service: the arbitration, class-action and jury-trial waivers; fees; the 3-day right to cancel; moving without a cancel fee; PUCT certificate No. 10027.
- Gexa Energy, Contact Us: phone numbers, hours, headquarters and the renewable-certificate disclosure.
- Public Utility Commission of Texas, Docket 54928 affidavit of payment: the $46,150 penalty, received July 2023.
- Public Utility Commission of Texas, Docket 49930 settlement agreement: the $35,000 administrative penalty.
- EnergyChoiceMatters, Settlement over energy-charge decimals (September 2019): the November 2016 to January 2019 period and the 96,087 customers affected.
- Federal Energy Regulatory Commission, Order approving stipulation, Docket IN07-31 (August 21, 2007): the 2005 FPL Energy acquisition and a $500,000 federal penalty, not counted in our score.
- Better Business Bureau, Gexa Energy profile, checked October 4, 2026: C letter grade.
- Public Utility Commission of Texas, Oncor temporary tariff, Docket 59249: Oncor delivery charges from October 4, 2026, used to recalculate the Dallas price.
- Public Utility Commission of Texas, Customer Complaint Statistics: complaint counts, April 1 to September 30, 2026.
- Power to Choose (PUCT), Retail Electric Provider Complaint Scorecard: the 2026 size-adjusted complaint ratings.
- U.S. Energy Information Administration, Electric Power Monthly, Table 5.6.A: Texas average residential price of 15.88¢ per kWh, July 2026.
Changelog · last updated October 4, 2026 · 1 update
- October 4, 2026: Review published with Gexa Energy’s score of 72/100, its Eco Choice 12 prices in Houston and Dallas, a two-city cost calculator and its contract and fee terms.
How to cite this page: The Day Company, "Is Gexa Energy a good electricity company? Our 2026 review", updated October 4, 2026, https://theday.company/tx/gexa-energy-review.
Scores use The Day Company’s public-records method, applied the same way to every provider. Prices are from Gexa’s fact labels and include delivery but not taxes; the Dallas price is recalculated with Oncor’s October 4, 2026 delivery charges. Plan prices change often, so check the current fact label before you sign. Gexa is owned by NextEra Energy. The Day Company is not affiliated with Gexa, NextEra or any electric company, and no company pays for placement or scores.